Shift Manager - Night Shift - Days Off: Monday, Tuesday, & Wednesday

 

This role follows a Night Shift Schedule, working from 5:30 PM - 4:30 AM, with designated days off on Monday, Tuesday, & Wednesday.

The Shift Manager is responsible for setting shift level production plans and partnering across shifts and departments to complete daily plans while holding Supervisors accountable for production output, efficiency, safety, and food safety standards. In addition, the Shift Manager is responsible for making production, safety, and food safety decisions in lieu of a department head being present and escalating relevant high impact events accordingly. 

Detailed Responsibilities

Shift Management & Production Planning

• Takes the weekly production plan and targets provided by the production planner and creates an  effective shift level production plan for the incoming shift, including any activities that their shift did not complete based on attendance, quality, or shorts. The Shift Manager and incoming Shift Manager should have a daily hand off to discuss the plan to avoid production gaps or miscommunications.
• Effectively communicates their shift’s production plan and sets clear goals for the supervisors
• Adjusts their shift’s production plan, as needed, in response to product quality issues, shorts, or staffing levels
• Minimizes downtime by maintaining full view of production activities in progress, proactively spotting issues, and problem solving in advance of production shutdowns. Holds supervisors accountable to documenting any downtime and reviews actions taken
• Tracks progress against production plan during shift and works with supervisors to ensure production targets are met
• Assigns tasks to Gatekeepers to drive data accuracy for production, inventory counts, and to keep coolers and freezers organized 
• Attends cross department huddles daily to relay goals and/or significant messages to the team
• Proactively shares production plan with managers and supervisors from FSQA and Warehouse to enable them to effectively support production activities
• Works with FSQA and/or Warehouse to problem solve any cross-functional issues as they arise, following standard processes associated with shorts callouts, shorts investigations, and rejections 
• Owns safety,  on time in full shipments and meals/ hour

Performance Management and Leadership Development for Supervisors 

• Ensures performance reviews and their teams performance reviews are completed on-time and documentation/ verbiage is appropriate 
• Holds team members to the same high level of expectations. Has the right people in the right roles and partners with HR to work out under performers in a timely manner. 
• Proactively solicits feedback from other leaders at the site for team performance  
• Conducts performance reviews for production supervisors on a quarterly basis at minimum and provides prompt feedback
• Models strong people leadership skills to ensure the positivity and strength of our culture and actively works to develop effective people leadership skills in the supervisors 
• Recognizes the team for strong performance and good behaviors through NTF submissions, vocal affirmations, and stand up recognition. 
• Ensures team structure is maintained and supervisors are having routine check-ins with their team. Holds supervisors accountable to holding team huddles and steps in when a supervisor is absent
• Helps to create a coaching culture by providing both positive and developmental feedback to supervisors and working through supervisors to provide appropriate feedback to leads and associates
• Partners with HR and/or temp agency representatives to manage staffing for the shift and daily time and attendance issues
• Manages time off requests for supervisors and acts as an escalation point for associate and lead time off requests 
• Works with supervisors and HR to provide disciplinary actions as needed for hourly employees
• Communicates performance issues with temps to temp agency representatives and Home Chef HR

Accountable for Upholding Team Performance Against Targets, Employee and Food Safety Standards, and Established Best Practices

• Makes shift decisions for all functions based on department SOPs and department management guidance, such as responding to an adverse event, warehouse roadblocks, material shorts, etc. 
• Ensures all Home Chef GMP’s and operational guidelines are being followed and enforced
• Owns ensuring the plant is clean/ free of known safety issues (blocked egress doors, trays stacked too high, slip/trip/fall risks).
• Owns coaching supervisors on conducting thorough safe