Customer Success Manager - Guadalajara (Hybrid/Remote)

<div class="content-intro"><p><strong>Clara is the leading platform in Latin America for companies to execute and manage every payment operation.</strong> More than 50,000 leading and fast-growing businesses run on our corporate cards, bill pay, financing and B2B payments, and in 2025 the Financial Times named Clara the region’s fastest-growing company. We’re passionate about helping every company we work with become more effective—and, through that, raising the region’s competitiveness. We’re ~400 people, backed by Notable Capital, Coatue, Kaszek, monashees, DST Global, ICONIQ, General Catalyst and Goldman Sachs, among others.</p></div><h3 data-start="250" data-end="275"><strong data-start="255" data-end="273">What you'll do</strong></h3> <p data-start="276" data-end="631">We're looking for a <strong data-start="296" data-end="319">Key Account Manager</strong> to own and grow strategic client relationships that drive long-term value for Clara and our customers. You’ll serve as the main point of contact for our most important clients in Mexico, combining commercial acumen with consultative insight to help them optimize their spend management through Clara’s platform.</p> <p data-start="633" data-end="936">In this role, you’ll proactively identify opportunities for growth and expansion, manage complex sales and onboarding cycles, and act as a trusted partner to C-level executives across our customer base. Your work will directly position Clara as the go-to financial partner for high-impact organizations.</p> <h3 data-start="943" data-end="962"><strong data-start="947" data-end="962">Who you are<br></strong></h3> <p><em>We’re looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement.</em></p> <h3 data-start="1123" data-end="1142"><strong data-start="1128" data-end="1142">Must haves</strong></h3> <ul data-start="1143" data-end="1783"> <li data-start="1143" data-end="1237"> <p data-start="1145" data-end="1237">5+ years of experience as a Key Account Manager or Customer Success Manager in a B2B model</p> </li> <li data-start="1238" data-end="1339"> <p data-start="1240" data-end="1339"><strong data-start="1240" data-end="1337">Previous experience in the financial sector, particularly in traditional banking institutions</strong></p> </li> <li data-start="1340" data-end="1407"> <p data-start=