Product Strategy and Voice of Customer Lead, Monetization Product Operations - MPO - San Jose

Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the team
As Monetization Product Operations (MPO) our goal is to help businesses have seamless experiences with our advertising solutions, by designing and scaling support processes to resolve technical issues within our product. We're a global team with regional hubs in Singapore, China, Australia, London, and multiple locations in the US. Our teams comprise internal product specialists and operations functions and externally we have a global vendor base that augments our services portfolio.

Responsibilities:
- Manage a global of managers and ICs across timezones engaged on product operations support
- Synthesize data from across channels to understand voice of customers
- Identify product gaps and collaborate with product and engineering team to share these gaps and influence their roadmap
- Leverage voice of customers and collaborate with L&D teams to improve product knowledge for Sales team and direct SMB advertisers
- Relationship management with senior stakeholders across Sales & Product and develop solutions to alleviate transactional workload and collaborate to achieve the common goals
- Understand the requirement of XFN stakeholders and develop programs to address their operational needs and solve business challenges
- Lead project scoping and PILOT execution for white glove projects, touching upon internal stakeholders across Sales, Product & Engineering teams - set KPIs and scale for success
- Provide strategic direction for the development of service infrastructure and tooling through the product teams, collaborate on BRDs, and sign off on development and execution from time to time
- Lead with industry-relevant solutions around automation and optimization to drive better customer satisfaction and enhance trust in TikTok Ad Production workload and collaborate to achieve common goals

Qualifications

Minimum Qualifications:
- 4 years of experience with AdTech or new-age online and social media tech companies, managing mid to large-scale product operations
- 4 years of managing global teams with a matrixed hierarchical leadership structure
- 2+ years of work experience working with product teams
- Preferred experience with Digital Ads Products Ecosystem

Preferred Qualifications:
-5+ years of experience with AdTech or new-age online and social media tech companies, managing mid to large-scale product operations
-2+ years of experience with Digital Ads Products Ecosystem

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

Job Information

【For Pay Transparency】Compensation Description (annually)

The base salary range for this position in the selected city is $148800 - $350080 annually.​

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.​

Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to suppor