IT BUSINESS ANALYST

POSITION SUMMARY

This position is part of Equipment Depots IT Applications team, which is responsible for end-to-end management and support of applications used throughout the business. This role will be primarily focused on successful implementation of projects impacting these applications through the use of software development lifecycle (SDLC) and Project Management methodology. The business analyst is expected to analyze business problems, design and recommend solutions, work with vendors to develop solutions, test changes to ensure they meet business objectives, and then support implementation and deployment of these solutions to the business. The role will be responsible for developing and managing progress against a project plan, as well as regular communication on milestones and setbacks to project stakeholders.

This role will also assist the team in the designation and resolution of application support requests, application facilitation and training, as well as general IT support functions.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Elicit business requirements using interviews, document analysis, requirements, workshops, surveys, site visits, business process descriptions, scenarios, task and workflow analysis
• Evaluate and recommend existing and new application technology to meet business requirements
• Collaborate with developers, vendors, and subject matter experts to design changes or new systems to meet business requirements
• Document and execute test scripts to validate new functionality works as designed.
• Prepare documentation and facilitate the preparation and execution of user acceptance testing for changes or new systems.
• Provide basic software training in key functional areas
• Collaborate with key subject matter experts to ensure business unit expectations are in-line with project goals and objectives
• Drive issue resolution through issue and risk management. Escalates issues to the decision making body when appropriate.
• Participate in meetings to update project stakeholders and participate in the status of the project.
• Be the liaison between the business units, technology teams and support teams.
• Coordinate with Business units for system upgrades and maintenance
• Responding timely to inbound customer support requests.
• Record, monitor and escalate support requests.
• Provide functional support to the end user.
• Communicate with end users and management on the status of issues.
• Strive to maintain an understanding of other technology and business initiatives outside of current projects to ensure alignment and integration where possible.

SKILLS & ABILITIES

Education: College degree, or equivalent work experience, in computer science, information systems, Finance or computer engineering
Experience: 3-5 years direct experience in similar business analyst roles.
Computer Skills: Microsoft Office, Visio, Project, Microsoft Dynamics NAV
Certificates & Licenses: IT Certifications
Preferred Experience:

• Experience with Microsoft Business Central
• Experience in the