Commercial Loan Origination System Administrator

When joining Elevations, you can expect to work for a company with:

• A leadership team that strives to make this the best place you’ve ever worked!
• A focus on supporting our employees’ mental, physical, and financial well-being
• A commitment to diversity, equity, and inclusion recognized by the Denver Business Journal and Colorado Association of Realtors
• A highly engaged workforce devoted to innovation, continuous improvement, and collaboration
• A reputation for excellence, as evidenced by being a two-time recipient of the Malcolm Baldrige National Quality Award
• A passion for consistently providing amazing experiences and creating raving fans

If you join our team, here are some of the perks you can expect:

• A competitive total rewards package with 4 weeks paid time off for full-time employees, work anniversary paid time off, paid volunteer time off, and 12 paid holidays
• Comprehensive medical, dental, and vision plans with employer contributions to supercharge your Health Savings Account
• Up to a 4% match on 401(k) contributions
• Up to twelve weeks of fully paid parental leave
• An extensive Employee Assistance Program that provides personalized care options for your whole household
• Ample opportunity to learn, develop and grow with access to LinkedIn Learning, career and leadership development programs, job shadowing, a mentor program, and tuition reimbursement up to $5,250/year

Location

• Hybrid: Employees who are able to perform the essential functions of their jobs away from an Elevations location may do so with the expectation that they are onsite at least fifty percent of the time over a two-week pay period.

Summary/Objective

The Commercial Loan Origination System Administrator is responsible for the administration, configuration, and maintenance of assigned Commercial applications used by Elevations Credit Union (ECU). They ensure systems are running smoothly, troubleshoot any issues, and implement updates and enhancements as needed. They collaborate with various stakeholders, including IT, operations, and compliance, to ensure systems meet the organization's requirements and complies with regulatory guidelines. Additionally, they provide user support, training, and documentation to ensure efficient and effective use of the loan origination system by staff members.

Essential Functions.

• Serve as the primary interface between ECU and the commercial lending applications, maintaining reporting and development standards, and managing internal system requests within Service Level Agreements (SLAs). Monitoring system performance, reviewing releases and patches, conducting QA, maintaining user and security settings, collaborating with stakeholders for improvements, and leading the creation of new system functions and workflows.
• Design, document, configure, test, and deploy approved change requests and enhancements, including making system change recommendations, reviewing business requirements, proposing and implementing solutions, performing system impact analysis, and developing training documents.
• Support system-dependent teams by providing daily assistance to end users with system-related questions and concerns, delivering prompt support, assisting with training and documentation, and engaging with other departments on dependencies.
• Manage commercial, business, and consumer loan origination supporting systems and tools, including point of sale systems, third-party administrative partners, core system integrations, credit card processing, and statement and communication partners.
• Manage third-party vendors integrated with loan origination systems, including those for credit and flood services, verification, investors, pricing, and document vendors.

Reports To

Manager Application Operations

Manages:

Does not have supervisory responsibility

Required Skills, Education and Experience

• 2+ years Lending Systems Administration experience
• In-depth understanding of the Lending industry and loan origination life cycle
• Proven ability to manage time, meet deadlines and prioritize
• Clear, concise, and professional written and verbal communication
• Strong problem-solving and analytical ability with business process and procedures
• Strong organization and analytical skills, along with the ability to work well under pressure in a fast-paced and high-stakes environment
• A team player with versatility, flexibility and a willingness to work within constantly changing priorities

Preferred Skills, Education and Experience

• Bachelor’s degree or equivalent experience
• 3+ years of experience administering enterprise applicatio