Jobs and Careers

Software Engineering Resolution Engineer

Hewlett Packard Enterprise

All, Minnesota, United States of America, United Statesfull_timeVerifiedPosted 18 Sept 2024

💰 $225,500/yr($98,000/yr – $225,500/yr)

About the role

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Recently, Cray became part of the HPE family of products and creates unique career opportunities for High Performance Computing professionals.

Are you ready to unleash your potential?

Cray, a Hewlett Packard Enterprise company, is looking for a customer service Engineering Resolution (ER) engineer to join our Level 3 global service team. This service engineer is to provide support for HPE Cray Programming Environment (CPE) and associated 3rd party products. Core job responsibilities include working issues that customers report against CPE installation and configuration and CPE debugging tools as described below and interfacing to selected external programming tool partners.

Primary Duties and Responsibilities:

Provide technical support for customer reported issues escalated to level 3 support
Analyze, reproduce, isolate and resolve issues
Escalate unresolved issues internally to HPE R&D or to programming tool partners depending upon isolation
Document/communicate throughout the whole process of working an issue until closure
Create and review selected customer documentation and notices
Perform selected product pre-release testing

Minimum Education and/or Experience:

Bachelor’s degree in Computer Science, Engineering or related field/discipline
5+ years of technical experience, ideally in an HPC-related area

Required Knowledge, Skills and Abilities:

Knowledge and experience of Linux operating systems
Knowledge and experience with programming environments, i.e. C++, Fortran, Python, MPI
Experience with debugging and performance analysis tools (CPE tools and libraries)
Knowledge and experience with working with 3rd party suppliers
Ability to gather data, perform analysis, reproduce and resolve issues or escalate to HPE R&D or external partners, working with them until closure
Ability to multi-task and prioritize, switching between working several issues at once
Ability to work effectively in a team environment to investigate and resolve complex problems as part of a team
Good communication skills, internally within HPE and externally with customers and suppliers, both verbal and written

Job Conditions:

Rotation of on-call duties with other staff to provide 24x7 coverage
Occasional travel for training or to assist with installations or support remote systems

What we can offer you:

Extensive benefits, a competitive salary and participation in the shared values and purpose that make Hewlett Packard Enterprise one of the world´s most attractive employers! At HPE, our goal is to provide equal opportunities, flexible work-life balance, and constantly evolving career growth.

If you are looking for challenges in an exciting, supportive and international work environment, then we definitely want to hear from you. Continue the