Senior Customer Experience Manager

This is us

At Avenga, we believe that human creativity empowers technology that matters. Operating globally, our 6000+ specialists provide a full spectrum of services, including business and tech advisory, enterprise solutions, CX, UX and Ul design, managed services, product development, and software development.

This is the job
The role holder will be responsible for supporting the development, implementation, and continuous improvement of our customer experience strategy. Working closely with cross-functional teams, also, responsible for building and driving a customer-centric culture across company by developing and executing the customer experience, and design strategies. The role holder will also provide support towards the design, development and implementation of creative and innovative products and services to drive customer satisfaction and efficient digital experience.

This is you

• min. 5 years of experience in Manager position

• Excellent analytical skills with the ability to use customer feedback data to drive business decisions.

• Customer experience design principles and practices.

• Familiarity with customer service platforms, applications, and technologies.

• Business Acumen

• Project management skills

• Decision making and problem-solving skills.

• Negotiation skills

• Technical skills with knowledge of MS Office

• Fluent written and spoken English

This is your role

• Supports the development and execution of the strategy for the customer experience and design function

• Oversee the design and implementation of service, experience and design processes, policies and procedures that support a customer-centric culture.

• Work closely with cross-functional departments to ensure that customer feedback is integrated into all product and service decisions. Also, ensure that the customer experience team works in collaboration with all other business functions, consistently delivering great end-to-end customer experience across stages, channels and touchpoints in the customer journey.

• Work collaboratively with other departments, including marketing, sales, and operations, to ensure optimal customer engagement.

• Analyze customer feedback data to identify key insights and areas for improvement.

• Identify and implement technology solutions to enhance the customer experience.

• Manage relationships with vendors and contractors, as needed, to improve service,

  experience, and design.

At Avenga, everyone matters. We provide equal opportunities in recruitment, career development, and leadership, regardless of race, ethnicity, gender identity, sexual orientation, disability, age, religion, or any other characteristic. We are committed to fostering a work environment where our diverse community of employees, candidates, and business partners actively shapes our growth. By bringing together people from different backgrounds and experiences, we build a workplace where everyone feels free to be themselves while honoring the boundaries of others.