Control-Link Coordinator - Commissioning - New Projects

The Musco Warranty Team is currently seeking a Control-Link Coordinator – Commissioning – New Projects to work from our Oskaloosa office. This position will focus on tracking projects to installation and provide follow-up testing after installation to ensure controls and monitoring system is online and functioning correctly and provide frontline customer service by taking daily inbound customer calls. If you are solutions-focused, detail-oriented, and a strong communicator, we look forward to hearing from you. More details about the role are below.

What you will do as a Control-Link Coordinator:

• Track Control-Link projects from shipment to installation
• Assist installing contractor (or customer) with product installation and commissioning by phone using automated commissioning and testing process to bring online
• Answer inbound phone calls from customers, technical support staff, and escalated calls from Control-Link staff
• Provide technical support to customers, Contractors, and Field Services when they contact and provide troubleshooting, follow-through, and resolution to the problem
• Gather and input customer information into internal systems
• Provide additional technical support, as needed, to Control-Link Coordinator-Monitors by following up with inoperable units and providing resolution to get them operable
• Other duties as assigned

What you need to be successful:

• Strong analytical, problem solving and customer service skills incorporating a proactive approach
• Ability to communicate technical information via telephone and email
• Working knowledge of Microsoft Excel, Microsoft Word, email, and familiarity with using the Internet
• Ability to work under deadlines and handle pressure while dealing with multiple priorities
• Overall strong communication skills and attention to detail
• Basic knowledge of Musco products and services

Education and Experience Requirements:

• Two year technical degree preferred with a focus on electrical concepts and principles.
• Three years’ experience working with electrical installations and troubleshooting in a commercial or light industrial environment is preferred, or an equivalent combination of education and experience.
• Experience with electronics, project management, and technical customer support is a plus.

Other Special Requirements:

• Working a regular rotation (once every 6-8 weeks) of “on-call” support during early morning and weekend hours for Control-Link Operators is required. A cell phone, computer equipment, and internet access from home will be provided.
• Occasional travel may be required

Who is Musco?

Musco is the global leader in sports and large area lighting solutions. We believe work should be fun – at Musco, you are part of world-class projects ranging from the London Stadium to the New Orleans Saints Mercedes-Benz Sup