PT Control-Link Central Operator

Part-Time Control-Link Operator:

At Musco, the industry-leader in sports lighting, our motto is, “We Make It Happen.” There is a can do, innovative spirit here. We are problem solvers, always up for the next challenge. While our headquarters are in Oskaloosa, Iowa, we are a global company, providing lighting solutions at stadiums, arenas and venues in more than 125 countries.

The Musco Control-Link Team is currently seeking a Part-Time Control-Link Operator to work from our Oskaloosa office. This position will focus on providing Control-Link customer support through the call center. If you’re solutions-focused, detail-oriented, and a strong communicator, we look forward to hearing from you. More details about the role are below.

What you will do as a Control-Link Operator:

• Provide inbound customer support by phone
• Enter new lighting schedules
• Troubleshoot Control-Link customer problems
• Log inbound calls for reporting and billing purposes
• Provide daytime support to Control-Link staff
• Assist with monitoring and tracking existing control units
• Train and educate new customers in the use of Control-Link
• Provide customer feedback to internal Control-Link team to assist in development of processes and procedures
• Other duties as assigned

What you need to be successful:

• High school diploma or completed GED
• At least one year of previous work experience in customer service is preferred
• Computer skills – Microsoft Excel, Microsoft Word and email experience required
• Strong technical aptitude
• Strong telephone communications skills
• Ability to work alone, independently with little or no supervision
• Analytical – proven problem solving skills
• Basic knowledge of Scoreboard and Musco products and services a plus
• Self motivated, dependable and detail oriented
• Dedicated to providing excellent customer service
• Good team player

Schedule: Wednesday-Saturday 5:00pm-1:00am

Who is Musco?

Musco is the global leader in sports and large area lighting solutions. From the beginning, our team-first culture has enabled us to envision, create, refine, and guarantee innovative lighting and field solutions. We are forward thinking, always striving to create the next generation of technology.

A privately held company since our founding in Oskaloosa, Iowa in 1976, our supportive and caring culture is based on relationships and creating value. We’re proud to support our team, our communities and our environment through partnerships such as our Mini-Pitch System™ Solution in partnership with the U.S. Soccer Foundation and our work with the International Dark Sky Association to minimize glare and protect the night sky.

If you’d like to work with a Team that appreciates you, is invested in your future, and supports communities around the globe, Musco may be a great fit for you.

Learn more about what makes Musco unique:

Teamwork is Key to Success at Musco Lighting

Musco Lighting Offers Opportunities to Learn & Contribute

Musco Innovation Extends Beyond Products

What does Musco offer?

At Musco we offer opportunities for meaningful work at a company you can be proud of. That includes supporting learning through on-the-job experiences and options to develop and grow through different roles within your organization. We value our team members and support a work-life balance with flexibility for you to volunteer in your community, attend family activities, or to simply have time to do the things you enjoy.

In addition, we offer:

• Choice of health insurance plans, all with low out-of-pocket costs
• Comprehensive paid leave package
• Profit sharing – variable compensation paid annually based on overall company profits
• 4% 401K match and immediate vesting

Stay connected with us on social media to learn more about the Musco Team: LinkedIn | Facebook |