The part time Information Technology (IT) Support technician will be responsible for providing after-hours remote support to our students efficiently. The IT Support Engineer’s responsibilities include troubleshooting computer connectivity issues, access issues, and providing information on the supported services.

• Location: Fully Remote
• Work Schedule: Monday through Saturday, 6:00 PM-11:00 PM (Pacific Standard Time)

ESSENTIAL DUTIES AND RESPONSI­­BILITIES

Remotely troubleshoot issues and provide technical support on:

• User account access / password resets
• Connectivity issues with client-side network
• Email setup on mobile/laptop/desktop devices
• Office 365 applications how-to and troubleshooting
• General application support – informational requests or providing how-to education

Working within our IT ticketing system, IT Support Technician must be able to create and manage tickets with minimal supervision. This includes prioritizing tickets, promptly communicating with end users, and documenting resolutions.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The r­equirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge:

• Strong understanding and technical knowledge of PC and Apple operating systems and hardware.
• Technical proficiency with Microsoft Desktop software, including Windows 10/11, Office 365.
• Technical proficiency with Apple operating systems and software, including MacOS, IOS, Safari, Outlook/Office for Macs.
• Good understanding of networking protocols and how computers communicate via networking protocols.
• Able to efficiently work with an SLA based ticketing system in opening, escalating, communicating, closing tickets.

Skills/Abilities:

• Excellent written, oral, and interpersonal communication skills.
• Strong customer service skills.
• Highly self-motivated, self-directed, and attentive to detail.
• Ability to effectively prioritize tasks for self in a complex environment.

EDUCATION AND/OR EXPERIENCE

• Required: High School degree or general education degree (GED)
• Associate or higher degree is preferred.
• 1+ years of experience in an IT support position within a company of at least 200 employees is required.

SEE YOURSELF HERE

Located on a beautiful, seven-acre campus in Fullerton, California, MBKU is an independent, private, non-profit, accredited educational institution. MBKU is home to the Southern California College of Optometry, the School of PA Studies, College of Pharmacy and the Doctor of Medical Science Program (DMSc) . MBKU owns and operates three health care centers at their clinical teaching facility, Ketchum Health, providing a vision center and PA medical clinic practice in Orange County and second vision center in Los Angeles.

A TRADITION OF EXCELLENCE SINCE 1904