Sr. Logistics Coordinator

Why Choose Suddath to “Move” your Career to the Next Level?

At Suddath, you can be part of something special and inclusive!  Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.

What We Offer!

• A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
• Weekly pay for hourly-paid employees.  Biweekly pay for salaried employees.
• Paid Time Off (PTO) and paid company holidays
• A tuition reimbursement plan where employees are encouraged to continue their education and development
• For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits. 

Summary:

Addresses Underlying Customer’s administrative, shipping, storage and project management needs by managing their accounts via the Transportation Management System (TMS).

Responsible for providing proactive and excellent customer service to all customer accounts, assisting with identifying carriers and storage companies, dispatching shipments and managing all invoices and billing documents. 

Supports the Corporate Quality initiative with the identifying areas of continuous improvement and reporting of claims. 

Helps implement Company Quality, Safety, and Customer Standard Operating Procedures (SOP’s.). 

Coordinates with vendors, sales staff, customer service representatives, billing representatives, warehouses and shippers, as needed.

Essential Duties and Responsibilities:

• Responsible for the development of superior customer service, a high-performance staff, and supports positive morale in a changing environment
• Facilitate and Maintain excellent working relationship between company and client by responding to all inquiries and complaints concerning shipments, invoices, projects, inventory counts, etc., in a courteous and efficient manner. Manage and execute operation functions for assigned accounts from start to finish.
• Oversee all client customer orders in the TMS and provide proactive customer service support.
• Understand Order priorities and communicate effectively with necessary parties to facilitate completion of orders in a timely manner.
• Consistent follow up required to ensure unresolved orders are closed out in a timely manner.
• Oversee cancellation process for client orders and ensure proper communication between client Customer Service and company Warehouse staff. 
• Manage all related paperwork and necessary information required for client shipments, check all orders for special requests and post inventory records. Maintain Quality Assurance process and guidelines for all client Customers, including order specs, shipping requirements, and communication (systems/email/phone) specific to each customer.
• Understand client trends in seasonality.
• Prepare reports and facilitate communication for company staff to handle fluctuations in volumes.
• Coordinate special, last minute shipping requests with the Operations Departments, expediting any order as necessary and billing accordingly.
• Trace orders as required and notify customers of any activity concerning their order.
• Create, identify and recommend process improvements that can increase productivity, safety, customer satisfaction and eliminate redundancy, inefficiency and costs
• Establish Solid working relationships with high value Key Customer Contacts as well as Regional Warehouse Contacts and carriers to review projects, inventory issues, process changes and deliveries
• Responsible for entering accurate receivables and payables for all handled accounts as well as timely billing. 
• Maintain Project KPI’s for review by SGL Management Identify and recommend training, wo