Director, Product Manager

Role Overview  

The Search and Discovery Product Team is responsible for creating a world class search and discovery shopping experience for our customers, from “intent” based shopping to delighting the customer with serendipitous product discovery on every visit. We are obsessed with optimizing the entire search customer journey, from query understanding and search relevance to personalized and category/mission aware search and recommendation experiences. We believe the experience for finding the right fresh groceries delivered to your door the next morning, should be personal and different from shopping for a new laptop or your next pair of jeans. Search and Recommendations drive over 70% of product discovery for our millions of daily customers, so the scale and impact of our work is massive! 

What You Will Do 

With the latest advances in AI/ML, we have the opportunity to rethink the traditional search stack to deliver unique high-quality experiences to our customers that were traditionally outside the realm of possibility. This Search Product Leader role will be a senior Individual Contributor role focusing on Search ML stack for one of our key business categories. 

• Define the vision, strategy, and roadmap to re-imagine our search and discovery experience for an ecommerce category to deliver unique customer experiences while directing day-to-day execution towards that vision 

• Regularly review metrics and proactively seek out insights to drive the Search and Discovery experience for their vertical 

• Collaborate with larger search team to drive seamless vertical experiences across Coupang.com 

• Effectively communicate, collaborate and drive alignment with a variety of stakeholders including senior executives 

Basic Qualifications 

• MBA with a Bachelor's degree in Computer Science, Engineering, or equivalent experience 

• 10+ years of experience in ML product management, including developing, delivering, and executing on a strong product vision 

• Experience working on Search and Discovery customer experiences/Ads or equivalent large scale complex ML stack 

• Analytical thinker who works well in a global, fast-paced, data-driven, cross-functional, and highly ambiguous entrepreneurial culture 

• Bias for action and willingness to get your hands dirty to get the job done 

• Sound business judgment and proven ability to effectively communicate and influence others, including executive level reviews 

• Ability to think strategically and at the same time stay on top of tactical execution 

Preferred Qualifications 

• Background in Search/Ads ML 

• Experience in launching and scaling consumer facing products, with ecommerce experience a definite plus 

• Experience working with multiple teams across different geographies