Contract Manager, Trade (Hybrid - home & office)

Who We Are:

 

Managed Health Care Associates, Inc. (MHA) provides care communities access, solutions, and insights to help them run their businesses more effectively. Our members include post-acute providers across the care continuum, including long-term care, home infusion, specialty pharmacies, senior living, and other group living facilities. Our team of associates is passionate about our common mission of helping people age with grace and championing our core values of being Curious Learners, Selfless Advocates, and Relentless Finishers.

 

Who We’re Looking For:

 

The Contract Manager will oversee the contracting process for assigned classes of trade, including Medical Products & Services and Business Products & Services. The Contract Manager is responsible for surveying the market for new opportunities for MHA, they will also look at the market for gaps in the portfolio and have a clear understanding of how market conditions impact executed contracts. The role is responsible for the end-to-end management of the contract management process, including preparing, coordinating, and managing contract negotiations as well as the ongoing relationships with assigned Business Partners, including, but not limited to, new agreements, renewal agreements, amendments, and product/price change notifications. The right candidate must have strong written and oral communication skills, as well as strong organizational skills and follow-through as well as strong PowerPoint and Excel skills.

 

What You’ll Be Doing:

Stakeholder Management

• Coordinate with account management, legal, and trade leadership to ensure seamless communication and collaboration across teams.
• Prepare and distribute business review materials for mid and low-level accounts, documenting feedback and ensuring necessary follow-ups.

Contract Management  

• Serve as the primary point of contact for business partners and legal teams on all contract-related inquiries, ensuring smooth communication and timely issue resolution.
• Manage contract-related projects, ensuring milestones, timelines, and goals are met.
• Oversee operational contract terms, such as Pay Terms, reporting consistency, and administrative fees, while recommending process improvements for optimization.
• Lead contract negotiations between MHA Legal and Business Partners, ensuring timely review, reconciliation of drafts, and final approval of terms.

• Negotiate business terms for new and renewal agreements, providing redlined recommendations aligned with MHA policies and strategic business objectives.
• Review and edit contract amendments, conducting peer reviews where no legal involvement is needed.

Process Optimization

• Develop and recommend improvements to contract communication materials, processes, and templates to enhance efficiency and effectiveness.
• Implement and optimize contract routing and approval processes, making recommendations for changes to leadership and updating relevant documents.
• Proactively manage contract renewals, ensuring completion ahead of expiration dates and recommending improvements for a more efficient renewal process.

Contract Compliance & Risk Management

• Ensure all contracts are fully executed and communicated to relevant parties, keeping systems like MIDAS, Salesforce, and other portals up to date.
• Ensure adherence to contract terms across teams, ensuring operational consistency and compliance.
• Address sales and operational contract-related issues promptly, ensuring challenges are resolved efficiently and with minimal disruption.
• Escalate critical issues to Trade Leadership when necessary to mitigate risk and maintain smooth business operations.

 

Reporting and Analysis

• Develop and track contract management KPIs to monitor performance and report regularly to Trade Leadership.
• Analyze contract data and performance to provide actionable insights and drive process improvements.

 

What You’ll Bring to the Table:

• BA/BS Degree in technical field or a related field or equivalent experience, pharma contracting a plus
• 5-7 years managerial experience, with experience in contract management, customer service, operations or analytics in the healthcare or pharmaceutical industries.
• Strong contracting strategy and administration experience in the healthcare or pharmaceutical industries.
• Requires excellent planning, organizational, analytical, follow-through, and self-management skills.
• Effective communication an