Program Manager III (PSRB Outpatient/ICM)

Program Manager III (PSRB Outpatient/ICM)

Job Overview

Location/Schedule: This position is located at the 1818 Building in SE Portland, OR. The schedule is typically Monday through Friday, 8:30 a.m. to 5:00 p.m.

Position: Program Manager III

Program: PSRB

Cascadia’s Mission and Vision:  

Mission: Cascadia Health delivers whole health care – integrated mental health and addiction services, primary care, and housing – to promote hope and support the well-being of the communities we serve. 

Vision: We envision a community where everyone benefits from whole health care, experiences well-being, and has a self-directed, connected life. 

Position Description: The Program Manager establishes annual operating, revenue and strategic goals for the successful operation of Cascadia’s Psychiatric Security Review (PSRB) program.  Plans for, implements and monitors specific systems, evidence based programming, and policies designed to achieve established goals and to promote a strengths-based, client centered approach. Facilitates a positive working relationship with the community Stakeholders, PSRB, County and State. Provides Clinical Supervision and oversight to staff (ICM team or Milieu team). Revises goals and objectives as circumstances dictate.  

Essential Responsibilities 

This position description is not intended to be an all-inclusive list of responsibilities, skills, or working conditions associated with the position.  Management reserves the right to modify, add or remove duties as necessary.   

• Contributes to the development of annual goals and objectives for the program which are consistent with the strategic goals of Cascadia Behavioral Healthcare, and Cascadia’s contract with the PSRB.  

• Will supervise the Program Supervisor’s and the Administrative Coordinator, may supervise 1 to 3 Case managers, student interns or any other relevant staff. 

• Monitors the overall effectiveness of the program.  Assists in the implementation and evaluation of changes that increase the level of service, overall efficiency and reduction in costs. 

• Assists the Clinical Director and Senior Director in developing policies, procedures and systems to support agency goals and objectives for the PSRB Program. Determines resources required to meet goals and objectives. Assesses progress toward achieving goals and objectives and makes revisions to plans, systems, policies and procedures to assure success. 

• Develops capital and operating budgets in support of goals and objective. Establishes annual operating budget, plans for revenue, and establishes strategic goals for successful operation. Revises goals as circumstances dictates. Monitors expenditures on a monthly basis and controls costs and/or justifies significant budget variances. 

• Determines staffing requirements, recruits, hires and trains staff. Establishes work plans and priorities for staff members and assesses the progress of staff members and takes corrective action as needed.  Conducts performance reviews for staff members. Provides regular clinical and administrative supervision to clinicians. 

• Assures that staff operates in accordance with established PSRB, program, and company policies and assures that appropriate laws, rules, regulations are adhered to. 

• Assures that staff members maintain accurate, compliant, and up-to-date documentation as required associated with PSRB contract, assessment, treatment, residents’ progress and other activities.   

• Oversees documentation requirements for clients in compliance with all applicable internal and external regulations, including maintaining accurate client files.  Assures accurate and up-to-date documentation is completed associated with billing, assessment, treatment, and clients’ progress and other activities.  Assures that staff completes electronic medical records (EMR) using Cascadia software and systems.  

• Serves as a spokesperson for the program with the Community Stakeholders. Develops and maintains positive relationships with PSRB and Oregon State hospital to provide the best possible treatment to consumers. 

• Assures data collection and reporting requirements are met. Prepares reports that reflect key data points for the Clinical Director and Senior Director or other stakeholders as required/requested. 

• Adheres to mandatory abuse reporting laws and HIPAA requirements. 

• Respects and honors client rights and responsibilities and demonstrates professional boundaries and ethics.  

• Provides consultation and collaboration with community partners including the County, the