At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

As a Credit Collection Clerk for the refunds team, you will play a vital role within our team, managing responsibilities such as account reconciliation and processing refunds. This position requires maintaining a professional company image through both written and verbal communication.

In this role, you will support the PFS Management team by promptly addressing and resolving inquiries related to refunds. You will be responsible for problem-solving, identifying patterns and trends, and effectively communicating issues that impact both the team and the business. Your role involves participating in team meetings, where you will provide valuable ideas and suggestions to enhance processes, improve the quality of account interactions, and reduce unnecessary touches. Additionally, you will engage in various initiatives and seek opportunities to share your insights and contribute to ongoing improvements.

If you are detail-oriented, proactive, and committed to driving team success, we invite you to apply for this exciting opportunity.

Responsibilities may include the following and other duties may be assigned.

• Responsible for handling high volume of credit accounts requiring resolution and reconciliation to resolve a credit balance
• Handles written and verbal inquiries to payors to analyze and problem solve account issues to full resolution.
• Escalates complex accounts as necessary to the appropriate department or supervisor.
• Assists as assigned with correspondence, e-mails, voicemails, write-offs, and other projects as the needed.
• Maintains work view at inflow to ensure prompt account resolution to minimize workload.
• Meets standard of 100% or higher of productivity goal and maintain an average quality score of 2.80 or above.
• Increases quality account touches to reduce added unnecessary redundancies. 
• Collaborates with unit Leadership and departments across the revenue cycle to ensure prompt resolution to credit accounts
• Collaborates with the peers and leadership on assigned projects as needed
• Assists with training new employees and create training material as needed.

Must Have: Minimum Requirements

To be considered for this role, please ensure the minimum requirements are evident on your resume.

Standard minimum requirements will automatically upload to Taleo from Workday.

• High School Diploma or equivalent required.
• Minimum of 4 years of relevant experience supporting financial services

Nice to Have

• Prior healthcare experience on Centricity GE system and SAP
• Working in a medical group performing collection activities, healthcare facility, Medical Group
• Extensive related knowledge with Government Payors (Medicare / Medicaid), processing of insurance claims and reading EOB’s (explanation of benefits) 
• Understands Explanation of Benefits (EOB), Assignments of Benefits (AOB), Coordination of Benefits (COB).
• Excellent interpersonal skills to communicate effectively and diplomatically with internal and external customer both in person and via email or written correspondence.
• Ability to be flexible with working hours given adequate notice.
• Ability to accept and carry out oral and written instructions accurately

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation
 

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to cre