Director, Operations Portfolio and Planning

Director, Operations Portfolio & Planning  

College Board - Operations 

Location: This is a fully remote role.  

Role Type: This is a full-time position 

About the Team  

College Board Operations Division is a best-in-class digital assessment delivery and customer engagement function that supports millions of students and thousands of test centers, annually. The Operations team is leading exciting work to advance customer experience using innovative solutions, emerging technologies, and integrated products to enhance the end-to-end delivery of digital assessments and all aspects of customer support.  

The Knowledge, Learning & Operational Effectiveness team collaborates across all operational functions to design and deliver integrated solutions that power our core operations. Our mission is to create a connected ecosystem that supports College Board digital experiences, enabling operational efficiency and exceptional customer outcomes. From backend systems to educator-facing content, every solution we deliver is purposefully crafted to enhance the customer journey, ensuring seamless, intuitive, and impactful interactions at every stage.   

About the Opportunity   

As the Director, Operations Portfolio & Planning, you will create and lead a centralized portfolio management and planning capability within Operations. You will develop and maintain a single, integrated view of all operational initiatives, both the work Operations leads and the support required for product and program delivery, to ensure alignment, prioritization, and sequencing across teams and release cycles. 

Working in partnership with Product, Program, Technology, and Operations leaders, you’ll provide a single point of engagement and a unified “One Ops” view for roadmap integration ensuring Operations keeps pace with product timelines and launches. You’ll ensure that Operations designs complete, connected solutions for how work gets done. This includes establishing clear pathways for automation and technology solution requests through a single, visible intake point that connects Operations to Technology and enables scalable, reusable solutions. 

You’ll drive the operational rhythm of the business by coordinating planning activities, creating transparency into priorities, dependencies, and ownership across Operations. As a spokesperson for Operations, you will represent the portfolio to internal and partner audiences communicating our collective roadmap, priorities, intended outcomes and advocating for shared wins with clarity and confidence. 

In this role, you will:  

Planning, Prioritization & Operational Rhythm (40%) 

• Lead planning strategies that shape the priorities for Ops internal platforms & product integration  

• Establish planning cadences across Operations supporting continuous intake, prioritization, and delivery routines that bring structure and predictability to how work flows. 

• Create transparency into work in progress and dependencies across Ops teams. 

• Manage the rhythm of execution by running internal reviews, surfacing blockers, escalating risks, and ensuring on-time delivery. 

• Communicate clearly with leaders and stakeholders on what is