Senior Program Manager /Account Manager

Company Description

CapTech is a team of master builders, creators, and problem solvers who help clients grow efficient, successful businesses. We unite diverse skills and perspectives to transform how data, systems, and ingenuity enable each client to advance what’s possible in a changing world.

As perceptive partners, our U.S-based consultants find inspiration in the unknown and enjoy getting our hands dirty solving our clients’ myriad of challenges. Across industries and business goals, we fuse technical depth and analytical prowess with creative savvy to move clients forward. This drive helps each organization use technology, management, and insight to turn ideas into action. Together, we create outcomes that exceed the expected — which is one of the reasons we’ve been on the Inc. 500/5000 list for over a decade.

Job Description

We are seeking a highly motivated individual to leverage relationships to support account growth and delivery leadership.  As a Senior Program Manager/Account Lead, you will position CapTech for additional opportunities to serve clients by building deep relationship and ensuring exceptional delivery.  Your focus is on bridging the gap between operational and strategic views of account management in alignment with the account plan and strategy. This individual will help ensure delivery excellence, consultant satisfaction, and strong financial management.  

Specific responsibilities for the Senior Program Manager/ Account Lead include: 

• Accountable for executing significant aspects of the account strategy by owning one or more SOWs and ensuring superior project delivery.  
• Leads and develops cross-functional delivery teams to ensure impactful business outcomes. Meet regularly with stakeholders to ensure client satisfaction, resolving critical client satisfaction issues. Promptly escalates risks that affect client relationships or trust.  
• Establishes and nurtures collaborative partnerships with key stakeholders (Directors, VPs). 
• Encourages consultants to actively develop relationships within their sphere of influence.  
• Proactively identifies and drives new opportunities to serve client’s needs. Leads and/or executes proposal and SOW efforts and seeks opportunities to introduce new or additional CapTech service offerings & capabilities. 
• Takes ownership for development of AM talent into Senior AMs through proactive mentoring and coaching.  
• Seeks and develops relationships with key stakeholders by immersing themselves in client culture and community events.  
• Oversees Account Management team activities to ensure appropriate Account Management Office processes and practices are executed. 
• Advocates for digital accessibility and inclusive design in all projects and client interactions. 

Qualifications

 Specific qualifications for the Senior Program Manager/Account Lead position include: 

• Bachelor’s degree in Business Administration, Information Technology, or equivalent work experience  
• PMP certification preferred 
• 3 + years of proven account management or other relevant experience 
• 8 + years of experience in project or program management role, experience leading delivery across technology projects/programs is essential. 
• Ideal candidate will have consulting industry experience
• Demonstrated track record of successful ability to manage large and complex consulting engagements 
• Experience leading teams through complex technology solution sales cycle 
• Experience building relationships with C-suite stakeholders 
• Ability to assess client needs, identify omissions and gaps, and design optimal solution. 
• Creative thinking and seeking innovative solutions to complex technical/business problems 

Additional Information

We want everyone at CapTech to be able to envision a lasting and rewarding career here, which is why we offer a variety of career paths based on your skills and passions.  You decide where and how you want to develop, and we help get you there with customizable career progression and a comprehensive benefits package to support you along the way.  Alongside our suite of traditional benefits encompassing generous PTO, health coverage, disability insurance, paid family leave and more, we’ve launched extended benefits to help meet our employees’ needs. 

• CapFlex – Employee-first mentality that supports a remote and hybrid workforce and empowers daily flexibility while servicing our clients
• Learning & Development – Programs offering certification and tuition support, digital on-demand learning courses, mentorship, and skill development paths

• Modern Health –A mental health and well-being platform that provides 1:1 care, group support sessions, and self-serve resources to support employees and their families t