Supervisor, IT Enterprise Storage & Backup
APSAbout the role
Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.
Summary
Supervisor, IT Enterprise Storage & Backup
What Your Day Would Be Like:
- Lead a team responsible for the availability, performance, and reliability of enterprise storage, backup, and data protection services.
- Partner with IT teams, business stakeholders, and vendors to ensure technology solutions meet operational needs and strategic priorities.
- Drive the successful support and lifecycle management of critical infrastructure platforms that keep business systems running smoothly.
- Guide incident response and recovery efforts, helping minimize disruption and maintain business continuity.
- Provide technical leadership, mentoring, and direction to team members while fostering a culture of collaboration and continuous improvement.
- Support infrastructure projects and technology initiatives that enhance system resilience, scalability, and operational efficiency.
Who We’re Looking For:
- Experience leading teams responsible for enterprise storage, backup, recovery, or infrastructure operations.
- Strong technical knowledge of storage platforms, backup technologies, data protection solutions, and related infrastructure services.
- Ability to lead through complex technical challenges and support effective incident response and problem resolution.
- Strong collaboration and communication skills with the ability to build partnerships across technical and business teams.
- Experience working with vendors and stakeholders to deliver reliable technology services and drive business outcomes.
- A proactive leader who values accountability, continuous improvement, and developing team talent.
Minimum Requirements
Supervisor, IT Enterprise Storage & Backup
- Bachelors' degree in Information Technology or related field
- PLUS five (5) years' prior relevant experience or equivalent combination of education and directly related experience.
- Fundamental understanding of I&O business operations, processes, and business unit(s) systems utilized within the organization.
- Demonstrated knowledge of service management concepts and practical applications.
- An understanding of process improvement, performance management and resource management
Preferred Special Skill, knowledge or Qualifications:
- Prior leadership experience preferred.
- Knowledge of all infrastructure technologies (compute, storage, back-up, networking, cloud computing, physical infrastructure, infrastructure management tools and monitoring tools.)
Major Accountabilities
1) Leads the overall objectives and roadmap for the Enterprise Storage and Backup teams to deliver successful solutions that drive business value.
2) Leads the day-to-day activities of a team in the support, maintenance, and continuous improvement of enterprise storage and backup services that support business processes and conform to IT guidelines, architectures, and operational standards.
3) Leads the team in the resolution of storage, backup, recovery, availability, capacity, performance, and data protection issues by identifying, recommending, and implementing appropriate solutions.
4) Leads team support for integration of new and existing enterprise storage and backup capabilities through overall infrastructure architecture. Balances preferred technical architecture, operational standards, resiliency requirements, and business needs to provide effective solutions and ensure customer support.
5) Manages work group costs within approved budget. Continually works to improve department work processes, operational efficiency, service reliability, and cost effectiveness.
6) Supports unit-level strategic plans that align with corporate and Information Technology plans. Supports client planning and prioritization for storage, backup, recovery, lifecycle, and data protec
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