Alliance Service Representative I

Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you’re empowered to make decisions, find solutions and receive rewards for your hard work.
 
This position will be located in: Denver, CO  

 

Job Summary

Supports the day-to-day operations of the Customer Service team in obtaining and processing orders and providing a high level of service to our Alliance customers. Receives and enters orders, provides consistent and timely follow-up on customer inquiries, coordinates and expedites deliveries, processes returns, runs daily reports and resolves customer and order issues.  

Responsibilities

Essential Functions

• Receives and enters orders in an accurate and timely manner.
• Processes EDI orders. 
• Provides price quotes to customers for existing bill of materials. 
• Provides consistent and timely follow-up on customer inquiries and order status. 
• Secures pricing from vendors, coordinates deliveries, processes returns and expedites deliveries when necessary. 
• Utilizes product knowledge to provide service to the customer.  
• Loads and maintains customer part numbers in the CMIR. 
• Adheres to customer product standards. 
• Assists and maintains relationships with customers and suppliers. 
• Runs daily reports and resolves customer and order issues. 
• Assists customers with billing issues. 
• Assists with Emergency Response orders. 

Non-essential Functions

• Attends sales meetings and participates in training programs as required.  
• May assist with sales meetings and trade shows as needed.
• Participates in the implementation and success of marketing plans and strategies. 
• Performs other duties as assigned by supervisor or other designate.

Qualifications

• Two-year business/trade degree preferred or the equivalent in work experience.  
• Strong knowledge of electrical products and systems preferred.  
• Technical ability to understand electrical systems
• 2+ years of prior electrical distribution experience preferred.  
• Working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), Internet, and Email
• Working knowledge of SAP software preferred. 

Skills and Abilities

• Excellent customer service skills include being competent, accurate, responsive and engaged.
• Excellent interpersonal, written and verbal communication, reading, and customer service skills.
• Ability to effectively plan and organize.  

Physical Requirements

Frequency at which you would carry/lift in a typical day:
Occasionally 0 – 33% Frequently 34 – 66% Continuously: 67 – 100%

• Lift from Waist:
  • < than 10 lbs. - Not at all
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all
• Lift from Floor:
  • < than 10 lbs. - Frequently
  • 10 to 25 lbs. - Frequently
  • 26 to 50 lbs. - Frequently
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all
• Carried for Distance:
  • < than 10 lbs. - Not at all
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all

Physical Activity

Frequency at which you would do the following in a typical day:

• Sitting (a continuous period of being seated) - Continuously
• Standing (for sustained periods of time) - Frequently
• Walking (moving about on foot to accomplish tasks) - Frequently
• Bending/stooping (downward and forward) - Occasionally
• Crawling (moving about on hands and knees or hands and feet) - Not at all
• Climbing/Walking Stairs (ascending or descending) - Frequently
• Reaching (extending arms in any direction) - Frequently
• Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally
• Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally
• Balancing (maintaining body equilibrium to prevent falling) - Occasionally
• Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Continuously
• Pivoting (movement in any direction with one foot,