Operations Services Program Coordinator, Orangetheory Fitness

Purpose Brands, the parent company of Orangetheory, Anytime Fitness, Waxing the City, The Bar Method, Basecamp Fitness, and Stronger U is seeking a Operations Services Program Coordinator to join its team. This is a great position for someone who is looking to expand their career, and join a company with a fun, fast-paced and inspirational culture.

The Operations Services Program Coordinator plays a critical role in deploying new programs within the Orangetheory Fitness network, supporting global scale as a subject matter expert (SME). This multifaceted position involves collaborating cross-functionally with internal and external stakeholders to ensure successful program implementations. Primarily responsible for supporting studio program deployments. This position also works cross-functionally to support additional functions as business needs dictate.

 

Purpose/Impact: (Duties & Essential Functions)

• Facilitates the deployment of new products, non-proprietary internal/network platforms, and programs; working closely with teams to ensure seamless integration and scalability

• Facilitates and delivers comprehensive training materials. These artifacts empower teams to effectively adopt and utilize new programs.

• Engages with various stakeholders, both internally and externally, ensuring alignment and successful outcomes

• Manages end-to-end project deployments from ideation to near-complete penetration (~95%)

• Develops robust reporting mechanisms to ensure timely integrations, monitors progress, and identifies areas for improvement

• Craft communication plans through written documents, PowerPoint presentations, or webinars, to ensure clear messaging

• Directly support deployments for specific projects; collaborating across business units to achieve successful outcomes

Required Strengths and Background

• Associate’s degree OR equivalent work experience in an operations support role; Bachelor’s degree (preferred). Relevant fields include business administration, project management, or a related discipline.

• Proficiency in Microsoft Office Suite, particularly Word, Excel, PowerPoint, and Outlook

• Must have a basic understanding of project management principles

• Experience with additional SaaS platforms such as MBO, Confluence, JotForm or SharePoint (preferred)

• Orangetheory Fitness studio experience a plus

• Attention to detail with the ability to meticulously manage program records, documentation, and results

• Excellent verbal and written communication skills to interact with various stakeholders

• Ability to create compelling written content necessary for crafting communication plans and outreach materials

COMPETENCIES

• Customer Focus: Understanding customer needs (both internal and external), proactively addressing them, and prioritizing customer satisfaction and service.

• Teamwork: Collaborating effectively with others in pursuit of shared goals and contributing to a positive team environment.

• Planning and Organizing: Prioritizing tasks, defining actions, and allocating time and resources to achieve specific objectives.

• Problem Solving: Identifying root causes within assigned projects and proposing effective solutions.

• Initiative: Demonstrating forward-thinking by assessing task priorities and staying on track.

• Attention to Detail: Taking responsibility for thorough and meticulous work methods.

 

What’s in it for you?

We offer a competitive salary along with exceptional benefits such as:

• Medical, Dental and Vision Coverage

• Hybrid Work Environment

• Life and Disability Insurance

• Unlimited Time off + Paid Holidays

• Fridays off between Memorial Day and Labor Day

• 401(K) Savings Plan Matching at 4%

• 10 Coaching and Therapy sessions

• Mental Health Benefits

• Brand Discounts & Reimbursements

• In-house workout facilities

• Professional Development Opportunities

• Team Building, Employee Engagement Activities & so much more

WORK SCHEDULE
Purpose Brands LLC, currently observe the following hybrid work model for employees at our Bo