Manager, Aftersales Mobiles Field Operations

The Company:

Faraday Future is a California-based technology company focused on the design, engineering, and development of intelligent, connected electric vehicles and related artificial intelligence–enabled technologies.

Founded in 2014, the Company’s mission is to disrupt the automotive and technology industries by creating user-centric, technology-first experiences. The Company, together with its controlled subsidiaries, operates across multiple technology-driven areas, including AI electric vehicles, robotics, and its crypto business (AIXC), all under its upgraded Global EAI Industry Bridge Strategy, marking the beginning of a new chapter in AI mobility and Web3 integration. The Company aims to leverage the latest technologies and world’s best talent to realize exciting new possibilities across all of these lines. Faraday Future’s automotive business exemplifies its vision for luxury, innovation, and performance, while its FX strategy aims to introduce mass production models equipped with state-of-the-art luxury technology derived from the FF brand, targeted towards a broader market with middle-to-low price range offerings. FF is committed to redefining mobility through AI innovation. Join us in shaping the future of intelligent transportation and technology by creating something new, something connected, and something with a true global impact.

Your Role:

The Manager, Aftersales Mobile Field Operations – EAI Robotics will be responsible for developing, executing, and scaling mobile and field service operations to support Faraday Future’s AI Robotics products. This role ensures that onsite diagnostics, repair execution, and mobile service capabilities are operationally ready, scalable, and aligned with the overall Aftersales strategy as products transition from development into market deployment.

This position combines hands-on operational leadership with strategic execution and requires close coordination with Engineering, Quality, Supply Chain, and Aftersales Business Operations. The role directly impacts service response time, product uptime, and overall user experience.

Key Responsibilities:

Strategic Leadership
Develop and execute the mobile and field service strategy for FF AI Robotics Aftersales, ensuring alignment with product launch timelines, service readiness requirements, and the overall user service journey.

Mobile & Field Operations
Oversee day-to-day mobile and onsite service operations, including diagnostics, repair execution, dispatching, and field response, ensuring consistent service quality and operational efficiency.

Service Execution & Lifecycle Support
Establish and manage end-to-end field service workflows, including issue detection, remote diagnostics, dispatch, onsite repair, escalation, and resolution across the Robotics product lifecycle.

Service Deployment & Readiness
Define and implement mobile service programs, including service fleet requirements, tools, equipment, and technician readiness to support initial deployment and scaling of Robotics products.

Service Execution & Lifecycle Support
Establish and manage end-to-end field service workflows, including issue detection, remote diagnostics, dispatch, onsite repair, escalation, and resolution across the Robotics product lifecycle.

Team Management
Lead, mentor, and develop a high-performing team of mobile service engineers and field technicians, fostering accountability, technical capability, and a customer-first culture.

Cross-Functional Collaboration
Partner with Engineering, Quality, Product, and Supply Chain teams to support issue resolution, root cause analysis, and continuous improvement through structured field feedback and data reporting.

Partner & Vendor Management
Support the selection, onboarding, and management of external service providers and partners to expand geographic coverage and enable scalable service operations.

Performance Management
Develop and monitor KPIs related to response time, first-time-fix rate, uptime, service quality, and customer satisfaction; provide regular reporting to leadership.

Field Escalation & Critical Response
Lead response planning and execution for high-priority field issues, ensuring timely deployment, issue containment, and resolution of critical service events.

Tools, Diagnostics & Systems Integration
Collaborate with Service Engineering to enhance diagnostic tools, remote monitoring capabilities, and service workflows to improve repair efficiency and reduce downtime.

Customer Experience