Medical Receptionist PSTAM FT Nights

Discover Vanderbilt University Medical Center:  Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

STAM Cohort 40

Job Summary:

All internal or external candidates must upload an updated resume in Word or PDF format. Please ensure your resume includes the start and end dates (month and year) of any relevant positions you have held.

To help us match you with your top interests more effectively, we recommend limiting your pediatric applications to just two active ones at a time.

JOB SUMMARY
Supports delivery of patient care by providing clerical and receptionist services to patients, families, visitors, staff, physicians, departments that support patient care, and all other customers of a Patient Care Unit with regular guidance. Facilitates efficient workflow, supports appropriate use of technology, and fosters effective communication.

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Join Our Award-Winning Team!

For the fourth consecutive year, Vanderbilt has earned a spot on Forbes magazine’s list of “Best Employers in Tennessee.” Discover what makes us stand out!

Benefits: VUMC benefits are available on DAY ONE of employment!

Schedule: Full-Time Nights: 6:45 pm - 7:15 am. Rotating weekends and holidays

Unit Details:

We care for pediatric patients ranging from infants to adolescents, who are being treated for a large variety of reasons, some of which include: Spinal Fusions, Traumas, Cystic Fibrosis, Transplants, Orthopedic Procedures, Urology, Neurosurgery, Cleft Palates, Eating Disorders, Behavioral Health, Feeding Disorders, Craniotomies, Appendectomies, and Tonsillectomies.  

Our patient population is unique because we see a much larger variety of diagnoses than in some areas. This allows for a greater variety of challenges and clinical experiences.

Preferred qualifications:

• Pediatric experience or acute care experience

• Prior healthcare administrative experience

• Knowledge of medical terminology

• Experience with electronic medical records, EPIC especially

• Professionalism

• Exceptional reliability

• Great communication skills

• Strong teamwork skills

• Significant emotional intelligence for the patient population

• Flexible availability for scheduling

KEY RESPONSIBILITIES
• Processes orders according to guidelines, follows computer downtime procedures.
• Enters and updates information in computer system to assure current information and retrieves data accurately.
• Maintains unit log according to guidelines, makes follow up appointments, and performs discharge related clerical tasks.
• Responds to patient call system and patient requests providing clear, current information to families, visitors and staff.
• Uses telephone, patient call system, beeper/paging system, fax/copy machine, scanning, unit specific monitoring devices, pneumatic tube system and to facilitate flow of communication, equipment and supplies.
• Orders, maintains and uses supplies in a cost effective manner.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

TECHNICAL CAPABILITIES
• Customer Service (Novice): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
• Patient Documentation (Fundamental Awareness): The ability to receive and record patient information.
• Telephone Skills (Fundamental Awareness): Knowledge of the skills, procedures, attitudes, etiquette and competencies necessary for successful telepho