Biomedical Technician I - Lodi, CA

Description

Biomedical Technician supports the Multi-Vendor Biomedical business within an assigned geographical area (Lodi, CA) or at an assigned account. This position will be responsible for customer relationship management through the effective use of communications and technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites.

Customer Ownership

• Responsible for identification and resolution of customer issues, providing the customer with the appropriate communication and involving appropriate site service personnel.
• Develop/learn how to proactively identify issues and provide creative, comprehensive solutions for customer which go beyond simple break/fix.
• The Biomedical Technician must demonstrate ownership in difficult customer circumstances and show a sense of urgency about delivering results, ability to establish the priorities of the moment by assessing the priorities communicated by the Biomed Onsite Manager, Lead BMETs, or the customer at multiple levels.
• As a company representative, acts as a resource in response to customer inquiries and communicates only appropriate information.
• Provides a positive cohesive company image, across business lines, when discussing the company, products, etc with the customer.
• Establishes credibility and trust.
• Ensures customer satisfaction while meeting business objectives.
• Provide exceptional customer service by adhering to equipment coverage level, setting clear expectations, meeting commitments and arrival times. Understand customer's business and competitive environment.
• May be requested to serve upon or provide consultation to various hospital committees or teams as requested by the customer with prior approval of site management.

Teamwork

• Adopt, develop, and implement best practices within local site and across multiple work teams.
• Proactively schedules activities & makes him/herself available to assist others.
• Seeks out opportunities to increase capability and capacity.
• Actively seeks to mentor others.

Compliance

• Operate under the required knowledge of regulatory requirements, performance standards, Block Imaging policies, customer policies, and safety requirements (electrical & radiation safety, safe lifting practices, etc.).
• Manages company assets effectively including labor time, parts inventory levels, tools, test equipment calibration, customer purchase orders, equipment, business expenditures, etc.
• Performs all administrative duties in a complete manner within prescribed company policies/guidelines including timesheets, service activity reporting, expense reports, preventative maintenance documentation, and other related paperwork.

Business Results

• Builds knowledge of the business financials and how their decision making, and skillsets drive business results.

Technical

• This position will be used within Customer Service and applies to all biomedical equipment. Requires minimal supervision.
• Able to perform as a primary BMET for at least one medical specialty. May be assigned duties for multiple medical specialties. Maintains knowledge of technical advances, compliance standards and current industry trends.
• Able to perform preventative maintenance and service repair on equipment utilizing the service manual, OJT, OEM or 3rd Party training.
• Assesses situations and make correct decision regarding whether to engage others (i.e.: escalation) or handle alone.
• Problem Solving: Defines problems: Collects data, establishes facts, and draws valid conclusions and/or seeks assistance from others.
• Has the ability to interpret an extensive variety of service materials and technical instructions and deal with several abstract and concrete variables.
• Applies his/her technical training and resources to effectively solve problems. Ensures follow-up on on-going issues.
• Demonstrates troubleshooting capability to the component level and provide a clear explanation regarding the status of the repair to the customer with assistance, if needed.
  

Requirements

Education:

• Associate degree or equivalent training/experience in electronics or Biomedical Engineering.

Desired Experience:

• Minimum 1-2 year of hands on experience servicing biomedical equipment repair.
• PC competency, to include basic knowledge of word processing, spreadsheets, databases.
• Experience with mechanical devices and tools and test equipment preferred.
• Knowledge and understanding of electronic circuit boards, processors and computer hardware including applications, program