Product Support Engineer / Field Support Representative

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At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what’s possible.

 

Job Description:

Parsons is seeking amazingly talented Product Support Engineers / Field Support Representatives whose role will be essential to the delivery of high performance, secure, mission critical solutions. We seek PSE/FSRs that are versatile, display leadership qualities, and are enthusiastic about tackling new challenges as we continue to provide the military with cutting edge tools.

What You’ll Be Doing:

• Serve as a member of the EWI Product Support Team (PST) to gain proficiency in EWPMT-V1 / gain familiarization with the EWPMT-V1 ‘Pillars of Training’; directly reporting to the EWI PST Team Lead
• Integrate EWI Product Support into the software delivery pipeline
  • Assist in the creation, development, review, validation, verification, and updating of EWPMT training materials
  • Assist in the creation, development, review, validation, verification, and updating of change pages to the EWPMT MIL-STD Technical Manual
  • Coordinate MIL-STD Technical Manual change pages with the EWI / CECOM matrix Tech Writer
  • Assist in the creation, development, review, validation, verification, and updating of the EWPMT TRADOC Training Support Packages (TSP)
• Liaison with the T2COM / TRADOC New Systems Integration Branch (NSIB)
• Coordinate with the NSIB to execute TRADOC TSP changes within the TRADOC Development Capability (TDC) System
• Stay current on TRADOC Development and Instruction standards
• Support New Equipment Training (NET) / New Equipment Fielding (NEF) activities
• Develop and update the EWPMT Community of Service page on Microsoft Teams
• Monitor and manage Mission Command Support Center (MCSC) trouble tickets
• Incorporate lessons learned from NET/F and MCSC to enable modernization
• Support Software Qualification Testing / Software Acceptance Testing
• Support Development, Security, and Operations (DevSecOps) activities
• Support Continuous Integration / Continuous Development pipeline activities
• Prepare and deliver military type briefings
• Prepare and deliver military type reports
• Prepare administrative or acquisition related documentation
• Develop, review, validate, verify, and update Materiel Fielding Plans
• Assist with Total Package Fielding processes to include warehouse operations
• Collaborate and interact with other team members to identify and resolve issues
• Complete other duties assigned by the PST Lead

What Required Skills You’ll Bring:

• Bachelor’s degree
• 10 years of related experience.  Experience can be a combination of applicable military experience in the following Military Occupational Specialties:
  • Electromagnetic Spectrum Manager
  • Electronic Warfare Officer / Technician
  • Field Artillery
  • Network Technician
• Must be able to lift at least 75 pounds
• Must be willing to travel 50-90% Temporary Duty (TDY)
• Must have a U.S. Passport to travel TDY OCONUS
• Must be a U.S. Citizen and hold a Secret security clearance. 

What Desired Skills You’ll Bring:

• Local APG commuting area; remote / telework negotiable if highly qualified
• System integration experience with military networks, Electronic Warfare Systems or Battle Command Systems (i.e. AFATDS, JBC-P, DDS, EWPMT, TLS-MP (Kraken / Beast+, TEWS)
• Certification in the TRADOC Common Faculty Development-Developer Course (CFD-DC)
• Certification in the TRADOC Common Faculty Development-Instructor Course (CFD-IC)
• Certification in the TRADOC Training Development Capability (TDC)
• Expert communication skills both verbal / writing
• Expert interpersonal / teamwork / coalition building skills
• Ability to analyze data, conduct independent research, prepare reports, and create presentations
• Digital organizational skills (Microsoft Office / Teams or product data management tools)
• Self-starter; self-motivator
• Hold or be able to obtain a Top Secret security clearance and SCI

Security Clearance Requirement:

An active Secret security clearance is required for this position.​

This position is part of our Federal Solutions team.

The Federal Solutions segment delivers resources to our US govern