Supervisor, Loss Control - Commercial Lines

This is an exciting time to join NJM Insurance Group as we continue to expand into new markets!  With a nationally ranked reputation for outstanding customer service and a history that spans more than a century, NJM is a leading provider of Commercial and Personal Lines insurance.

Become a member of our team and you’ll be part of company who operates for the sole benefit of its policyholders and is committed to maintaining the highest levels of service.  Team members are offered a competitive compensation.

Come join an amazing team at NJM in Commercial Lines! Due to product and state expansions at NJM Insurance Group, a leading mid-Atlantic property casualty carrier, is seeking a seasoned professional for a critical role that involves the supervision of Commercial Lines Loss Control Representatives.  The Supervisor will also assist staff with setting and achieving goals and objectives that are aligned with the Department standards as well as performing and monitoring new risk appraisals, underwriting evaluations, accident investigations, industrial hygiene, sound surveys and ergonomic surveys. 

This opportunity will spend time on the road completing some risk assessments, in the office and some work from home.

Essential Duties and Responsibilities:

• Respond to basic correspondence and verbal inquiries from policyholders, brokers, and
• internal sources
• Stays abreast of trends in NJM's Workers Compensation and Commercial Automobile lines of business. Understands how trends and strategic issues affect policyholders 
• Stays abreast of competitor's offerings. Completes and communicates productivity results
• Participates in Policyholder safety meetings, sales and claim reviews, industry association meetings and NJBIA seminars
• Accomplishes results by assisting staff with setting and achieving goals and objectives that are aligned with department goals
• Monitors productivity/performance standards and appraises job results
• Develops peer mentor relationship to target skill development for staff 
• Regularly coaches’ staff, provides training and manages performance issues as necessary
• Collaborates with Commercial and Personal Lines departments and manages all loss prevention services from initial request to completion 
• Performs and monitors new risk appraisals, underwriting evaluations, accident investigations, industrial hygiene, sound surveys and ergonomic surveys
• Hire, train and manage assigned staff. Training responsibilities related to the following activities:
  - Assess training needs
  - Secure training resources
  - Implement training plans
  - Monitor progress
• Requires staff to deliver a high level of customer service and quality of work
• Handle and resolve escalated internal and external customer issues and concerns

Skills, Knowledge and Abilities:

• Strong communications skills (verbal, written and active listening)
• Demonstrate leadership skills to lead diverse, cross functional and inter-disciplinary teams
• Ability to multi-task and to deal with interruptions and able to regain focus on task at hand
• Proficiency in computer usage, accurate data entry, Microsoft office suite and business-related software
• Able to assist IT in various system related design and system issues resolution
• Ability to collaborate with other co-workers

Education and Experience:

• Bachelor's degree is preferred. However, industry experience with a high school diploma or equivalent may be considered in place of a bachelor's degree
• Previous supervisory experience is a plus but not required
• At least 5 years if experience as a loss control representative
• Demonstrates a customer experience and customer centric continuous improvement mindset.
• Insurance knowledge of multiple commercial lines is required
• Certified Industrial Hygienist (CIH) and/or, Certified Safety Professional (CSP) preferred
• OHST (Occupational Health and Safety) Certification Preferred

Required Certifications or Licenses:

• Insurance designations such as CPCU, ARM, AU etc. are a plus

The Salary range for this role is $120,700 – $142,500.  Compensation is commensurate with experience and credentials.

Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.