Quality Assurance Agent/Violations Processing Agent

Overview

Role:             Quality Assurance/Violations Processing Agent

Location:       Hybrid (Lorton, VA)

Job Type:      Fixed term position (Contract end date 06/30/2025)

Schedule:     Monday to Friday-8-5pm

Salary:          $22 per hour

Travel:          0%

This role is instrumental in helping to identify motorists who illegally pass stopped school buses, endangering the lives of young children.

Candidate will have a background in Quality Assurance and Data Analytics, with a strong emphasis on researching/correcting errors in a high-volume data entry work environment. Capable of escalating issues and supporting process improvements.

Responsibilities

• Analyze and review large volumes of processed video events and provide validation to processed citations for accuracy.
• Responsible for validating and enforcing the accuracy of all processed events, requires keen attention to detail for identifying false positives, errors, and recovery options within the department.
• Identify and recover all possible missed citations which directly impact our business effectiveness, reputation, and revenue.
• Record, analyze, and distribute statistical information.
• Accurately document and correct each error found in quality review, providing performance feedback to leadership.
• Understand and strive to meet or exceed Quality Assurance metrics/KPI’s while providing accurate and quality evidence packets by adhering to standards and guidelines.
• Verify the accuracy of work in the evidence package creation and printing functions to ensure overall quality.
• Responsible for assisting the Quality Assurance Team Lead with meeting operational objectives by contributing data input as well as supporting the entire operational team in cross-training initiatives to assist departmental workload.

Qualifications

• High school diploma or GED required.
• 1 to 2 years of experience in Quality Assurance, Data Analytics, or a similar role.
• Superior level of attention to detail and proficiency reviewing and editing online video content.
• Excellent communication skills and strong analytical abilities (critical thinking and problem-solving skills).
• Adaptability and Flexibility. The ability to work well in a fast-paced, dynamic work environment.
• Ability to perform repetitive work (meet hourly quotas of video reviewing/evidence packet creation).
• Superior level of attention to detail and accuracy in a repetitive, task-oriented environment.
• Strong time management and organizational skillset.
• Demonstrated intermediate level (or above) proficiency in Microsoft Office Suite products (MS Office, Excel, and Word)
• Proficiency with technology (navigating cloud- based resources, IT software, and internet platforms

BusPatrol Value Proposition

WHO WE ARE

BusPatrol is a technology company with a public safety mission. Through relentless innovation and discovery, we are strengthening trust, safety, and transparency across the student transportation space and making the trip to and from school safer for students. As a leader in smart transportation, BusPatrol brings cutting-edge AI, machine learning and IoT safety tech solutions to school buses across North America. BusPatrol’s technology has been deployed onto more buses and has been used to issue more school bus stop arm citations than any other company in the world.

 

WHAT WE OFFER

BusPatrol employees get:

· A competitive salary and benefits package

· Comprehensive personal time off, including volunteering and birthday days off

· An opportunity to help build a company dedicated to children’s safety

· The chance to join an innovative and dedicated team, focused on leading edge technology

· The occasion to participate in BusPatrol’s culture of safety, learning, and teamwork

BusPatrol’s school bus safety programs are violator-funded, meaning that those who break the law pay for the technology that protects children. We build solid partnerships in the communities in which we operate which, coupled with our innovative business model, leads to sustainable efforts to change driver behaviors.

 

HOW WE WORK

On our mission to make the journey to and from school safer for children, the way we work together and with our partners is built on foundational cultural pillars.

· SAFETY Safety is our focus, for the children we protect and for each other. We follow the letter and spirit of occupational safety law, relentlessly employ safety best practices, and foster learning and developmen