Security Agent

As a Security Agent at Fanatics Betting & Gaming, you will be responsible for ensuring safety of all guests and employees at Fanatics Sportsbook Locations as well as be the first point of contact with all patrons. Reporting into the General Manager or other member of leadership of the property, you will play an integral role on the Retail Operations Team. 

Responsibilities

• Compose accident or incident reports in a clear and concise manner
• Monitor critical application functions and infrastructure components via the provided monitoring tools; identifying, analyzing, logging and escalating all alerts as necessary
• Ensure the safety of all team members and guests Observe the operation for irregular activities such as theft, responsible gaming issues such as underage gambling and intoxicated patrons
• Maintain a daily shift log 
• Check equipment for functionality and report / follow-up on any adjustments needed 
• Understand all gaming procedures 
• Maintain familiarity with the rules and regulations and internal controls of the state gaming operator of the location

Experience and Skills

• Minimum 2 years of experience in high end customer service field preferred
• Strong interpersonal and communication skills, ability to build relationships 
• Excellent verbal and written communication skills and exceptional attention to detail
• Must be able to work non-traditional hours, including nights, weekends and holidays
• Appetite to deliver service levels above and beyond expectations
• Knowledge in the security industry with some gaming experience preferred
• Must be able to obtain and maintain any and all state licensing

The pay rate for this position is $20/hr

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.