Payments Learning Specialist

Position Overview

Design, develop and deliver impactful learning experiences for new and existing Zelis associates in our Payments business unit. Collaborate on associate training activities including assessment, planning, implementation, evaluation, and revision of department training programs to address learning needs. May guide, consult with others on process or tasks as a thought leader for our team. This is an individual contributor role Payments Learning team.

What You’ll Do

• Collaborate with team and business stakeholders to facilitate learning related to our technology and total suite of service solutions.

• Collaborate with team and business stakeholders to develop and maintain a globally accessible catalog of training materials such as handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference workshops.

• Collaborate with team and business stakeholders to develop and deliver specialized training sessions focused on system enhancements, workflow changes, new products or product changes, and policy/procedure changes.

• Formulate training curriculum, develop targeted instructional methods such as individual training, group instruction, demonstrations, and workshops.

• This position may require up to 10% travel to one of our office hubs (if not already in-office).

What You’ll Bring to Zelis

• Required: 2-3 years of training experience in a professional setting within healthcare or fintech customer service domain.

• Required: 1-2 years of experience designing eLearning and instructor led content for adult learners in a professional setting within healthcare or fintech customer service domain.

• Required: Bachelors degree or equivalent experience (human resources, education, psychology)

• Required: Experience with content design, content management, learning management systems (i.e., Articulate Rise and Storyline, Pendo, WorkDay).

• Required: Intermediate Office 365 application skills (Word, Excel, PowerPoint, SharePoint, Forms).

• Desired: Experience with Salesforce case management, Atlassian Jira & Confluence.

• Required: Strong organizational and time management skills.

• Required: Written and verbal communication skills, active listening.

• Required: Strong presentation and virtual meeting facilitation experience.

• Thrives in high-energy, fast-paced environments.

• Ability to be a driver and change agent to support our growing organization.

Location and Workplace Flexibility

We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies. 

Zelis is modernizing the healthcare financial experience by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

Commitment to Diversity, Equity, Inclusion, and Belonging 
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity  
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.  

Accessibility Support 

We are dedicated to ensuring our application proces