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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.)

If located in a Truist hub city location, the work style will be: In Office (5 days/week).

Responsible for managing resources directly or indirectly, developing and implementing an operational or imitative plans and ensuring that department's procedures are carried out in guidance with legal and regulatory procedures/policies while mitigating risk. Evaluates organizational efficiency and makes necessary changes to maximize departments efficiency and effectiveness.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time.  

1. Communicate and collaborate cross-functionally with Card Payments teammates and Senior Manager to understand, implement and support key strategic initiatives and solve operational issues.

2. Engage team to develop a culture of continuously identifying, prioritizing, planning and implementing process improvement of operations across products through ongoing communication and best-practice sharing.

3. Work with management to establish, track and report key process indicators, performance metrics other measurable goals that ensure team success. Track and maintain expenses in compliance with budget goals. Prepare and maintain departmental reports, logs and documents in a timely, efficient and accurate manner, in accordance with established retention schedules and corporate and departmental guidelines.

4. Oversee internal and external partner relationships in support of products, services and systems

5. Manage and drive employee engagement activities. Maintain positive working relationships between peers, managers and internal partners.

6. Plan and oversee strategic initiatives, operational plans, and/or projects, significant to the success of the organization within operations. Lead coordination, planning, scheduling and execution of activities within assigned team. Create and deliver training to team or individuals Train, mentor, and coach team members on appropriate productivity, processes and procedures. Demonstrates continuous initiative and provide recommendations for improving processes including reinforce policy and procedure compliance.

7. Mitigate risk exposure and protect client confidentiality. Monitor and enforce use of internal policies and procedures, report deviation or risks. Ensure teammate and departmental compliance with Truist Information Security standards. 

8. Monitor production and personnel statistics and reporting in support of department operation.

9. Establish and implement short- and long-term organizational goals, objectives, strategic plans, policies, and operating procedures, monitors and evaluates operational effectiveness, and effects changes required for improvement

10. Lead and develop staff to ensure goals, deadlines, and objectives are met. Make recommendations for assigned personnel regarding employment, career development, performance evaluations, salary changes, promotions, disciplinary actions, transfers and terminations within established policies and guidelines. Participates in the Recruiting and Selection process as approp