Director, Operations Strategy

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

LifeStance Health Values

• Belonging: We cultivate a space where everyone can show up as their authentic self.

• Empathy: We seek out diverse perspectives and listen to learn without judgment.

• Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.

• One Team: We realize our full potential when we work together towards our shared purpose.

Job Summary: 

As a Director, Operations Strategy, you will play an integral role in developing operational solutions that improve the experience of LifeStance clinicians and patients across the country and further the mission of the organization. In this role, you will lead key strategic initiatives and serve as a thought partner and strategic leader to our Practice Operations team. You will work cross-functionally with Digital, People, Finance, Clinical Leadership & Shared Services to lead teams toward solving complex problems. Additionally, you will have the opportunity to support key initiatives across the organization on behalf of and in partnership with leaders from the Executive, Corporate and Shared Services teams to further critical business objectives.  

Duties/Responsibilities: 

• Act as strategic thought partner to Ops Strategy leader and Practice Operations leaders; synthesize data, perform analyses, draw insights and facilitate translation of insights into proposed actions intended to drive enterprise performance against plan 

• Accountable for communication of operations strategy and key initiatives at scale; prepare presentations for a multitude of audiences, including executive leadership and leadership across Practice Operations, Corporate and Shared Services teams 

• Own change management and rollout of key national initiatives, ensuring consistency and accountability of relevant team members to achieve budget targets and ensure positive impact on P&L  

• Contribute to the long-term strategic objectives for Practice Operations  

• Partner in the development of Practice Operations KPIs, facilitate stakeholder buy-in, and collaborate with SMEs across LifeStance to deliver critical insights and drive progress against key initiatives 

• Lead quarterly strategy and planning sessions with regional leadership teams to further define strategic priorities that will positively impact P&L and/or improve operational efficiencies  

• Serve as an internal consultant on ad-hoc key business initiatives that emerge within Practice Operations and the broader enterprise (e.g., compensation strategy, operations response to risk and regulatory changes, etc.) 

• Serve as additional thought leadership and support to Operations VPs and Directors 

• Develop hypotheses, structure approach, and drive the work of multi-disciplinary teams (operators, support partners, corporate partners, etc.) to improve business operations and experience of clinicians, clients/patients, and team members 

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