Director, Delivery Solutions

Why iCrossing

For over 20 years, iCrossing has been partnering with the world’s largest B2B and B2C brands to provide connected marketing & technology solutions that transform brand experiences and marketing strategies into superior business outcomes. Our human centric approach evolves customer experience, employee experience, and user experience across digital and physical channels powered by data and intelligent creative.

We believe our biggest asset is our combination of different backgrounds, cultures, and disciplines that come together to form iCrossing community.  What we do starts with our people.

We are part of the Hearst Corporation, the world’s leading media, entertainment, and content company, which gives us access to the most valuable data and insights, talent and audiences.

About this job

The Director, Delivery Solutions will be accountable for overall project health with a focus on project profitability, operational excellence, risk mitigation and resolution, and overall delivery of the assigned portfolio. He/she/they will build strong relationships with all parts of the business to define viable approaches/methodologies for delivery in line with relevant industry standards and best practices.

Candidate will have a proven record of accomplishment in leading, structuring, delivering, and managing complex integrated digital solutions for large multichannel clients, with teams based around the world. Candidate should have the ability to lead multiple projects through scope/discovery, estimation, development, implementation, and post deployment activities such as maintenance and enhancements.

The ideal candidate will have a solid background in Iterative / Lean / Agile methodologies as well as experience managing repeatable executional processes; especially the management of multiple and simultaneous development projects. He or she should have significant experience in client relationship management, people management, strong team leadership, and complex delivery management with both internal and external teams.

What you’ll do

• Build dynamic partnerships across iCrossing practices and client teams to best support program goals and evolve delivery approach to stay in alignment with client business needs
• Develop and sustain relationships with client stakeholders, project owners and client management leadership
• Partner with Strategic Account Management and Business Solution Leads to manage account health and setup business up for continued and future success
• Collaborate with account management and technical management teams on technical capabilities, staffing and infrastructure needs
• Participate in and be a core contributor to iCrossing’s community
• Provide project management and technical management leadership
• Manage cross-functional teams (including direct and matrixed)
• Manage budget; resources allocation and balance across multiple engagements
• Manage and report on the overall business’ health of your portfolio, both operationally and financially (profitability, burn, efficiency)
• Interact with senior and executive level management (as needed) regarding project, expected business outcome, contract/ engagement administration (SOWs, Change Orders, etc.)
• Enforce delivery excellence and compliance while managing the quality and timeliness in order to deliver on time, within budget, meet revenue / margin targets and meet contractual obligations
• Identify risk and develop plans for risk mitigation. You are someone who can successfully lead recovery of a project crisis situation.
• Research and propose cost effective solutions to address client business challenges
• Use and improve standard delivery methodology for delivering program goals (e.g. agile, waterfall, iterative) while effectively using program management tools, technology management tools, knowledge repositories and team collaboration systems (Smartsheets, Jira, Confluence, Teams, Slack, Box, etc.)
• Conduct account/ engagement reviews with client on periodic basis

Who you are

• You have 5+ years of Digital/Marketing Agency experience managing large engagements
• You have 5+ years of consulting, technical, analyst, and/or business experience
• You have been working in program/project/team management for 12+ years
• Your knowledge of marketing concepts is strong.
• You possess strong client, project management, technical project management, and organizational skills
• You have a proven ability to multi task and manage a portfolio of projects (multiple work-streams) effectively and efficiently
• You coach, mentor, train and manage multiple teams by empowering and guiding them
• Your experience in technical projects com