Client Network Solutions Team Lead

About us

Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 83 million private and corporate customers and its 142,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, push the boundaries and challenge the industry.

 

What you do

Allianz Partners Medical Provider Management (MPM) has a unique and exciting job opportunity available for someone who has the knowledge, medical network, project management and relationship building skills to drive strategic excellence across all global Allianz Partners medical entities.

This candidate will be primarily responsible for the co-ordinating the delivery and expansion of medical provider network solutions and services for a specific high profile client, driving the delivery of the MPM’s support of strategic growth initiatives. The candidate will drive delivery across MPM regional and central teams through network growth and addressing client escalations and issues via both direct providers and TPAs.

 

Responsibilities will include, but are not limited to, the following:

• Own and lead the planning, delivery and execution of medical provider network expansion for a key client, in support of MPM’s strategic ambition and AzP growth.
• Own and manage client’s network-related issues and escalations and provide first-time resolution
• Manage a small team of regionally-based client network coordinators
• Work in conjunction with MPM regional and central teams who manage provider and TPA relationships to ensure delivery of network expansion, issues and escalations management and other key topics on behalf of key client.
• Act as key “advocate” for the client, ensuring customer-centric approach to delivery.
• Work closely with key client Service Delivery team members within AzP Operations as part of a dedicated “virtual team” to ensure service excellence for the client.
• Establish and implement project management tools to support the delivery of network expansion.
• Deliver regular (weekly / monthly) dashboards and reporting on delivery against plan to MPM senior management, account management and client.
• Drive, co-ordinate with and provide support to regional and central MPM team managers and their team members to ensure delivery against targets.
• Establish and maintain governance in relation to a network development, client network / TPA reporting and performance management, and issues/escalations.
• Pro-actively innovate and collaborate with internal and external stakeholders to drive delivery and establish solutions to reduce key client issues and escalations.
• Build and deliver reporting framework to the wider business and relationships with key internal and external stakeholders
• Communicate regularly and effectively, delivering with key stakeholders within MPM, AzP as well as external stakeholders as needed
• Other activities as directed by the Head of Central Provider Management & Governan