Senior Manager, Compliance & Operational Risk Enablement

Application Deadline:

05/29/2025

Address:

VIRTUAL(R)13 - HomeRes - IL

Job Family Group:

Customer Solutions

Curates policy and procedures. Works with 2nd line partners to design policy changes and garner approvals.

Acts as Subject Matter Expert

Reviews and manages Customer Complaints oversight for the business. Reports on trending and escalates as needed.

Risk assesses policies, procedures, and workflows.

Project work as assigned.

Implements controls in alignment with applicable regulations.

Come join a culture that is about so much more than the bottom line. Be a part of a team that celebrates big ideas, supports your personal and professional growth, and makes a real impact in local communities. At BMO, you will enjoy work that makes a difference; help us live our Purpose: To Boldly Grow the Good in Business and Life.

Our Senior Manager, Compliance & Operational Risk Enablement provides subject matter expertise in the design, development, management, and implementation of assigned projects from business case development through execution. Works across BMO to deliver specific project/program business results in alignment with overall group goals.

• Develops long term (3-5 years) strategic recommendations to optimally position BMO and pursue market opportunities.
• Positions BMO as a leader within the target market (including internal and external product offerings).
• Identifies business development opportunities and develops tactical national program recommendations in consultation with business development managers to ensure local appropriateness.
• Develops strategies that allow the market segment to achieve the status of highly credible and trusted strategic partners, and build expertise for BMO to be viewed as a valuable source of information, advice, and guidance (internally and externally).
• Develops, maintains, and executes a business plan to achieve client retention objectives.
• Continuously monitors program performance and external environment for effectiveness and ensures programs are updated to reflect current requirements.
• Develops and manages relationships with divisional and market contacts and networks, and leverages internal and external data to identify, analyze, and size opportunities, and monitor competitive activities.
• Acts as a trusted advisor to assigned business/group.
• Influences and negotiates to achieve business objectives.
• Provides strategic input into business decisions as a trusted advisor.
• Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.
• Acts as a subject matter expert on relevant regulations and policies.
• Manages multiple programs / projects simultaneously and resolves conflicting priorities.
• Assists in the development of strategic plans.
• Helps determine business priorities and best sequence for execution of business / group strategy.
• Conducts independent analysis and assessment to resolve strategic issues.
• Ensures alignment between stakeholders.
• Collaborates with internal and external stakeholders to meet business objectives.
• Keeps stakeholders informed of messages, recommendations, decisions, process, and progress.
• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
• Monitors and tracks performance, and addresses any issues.
• Designs and produces regular and ad-hoc reports, and dashboards.
• Identifies emerging issues and trends to inform decision-making.
• Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment of initiatives.
• Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.
• May consult to or serve on various committees and task forces.
• Collaborates across BMO to develop communications strategies and ensure consistency of messaging, in order to positively influence or change behaviour.
• Provides input into the planning and implementation of operational programs.
• Executes routine tasks (e.g. service requests, transactions, queries, etc.) in accordance with applicable service level agreements.
• Manages multiple programs / projects simultaneously and resolves conflicting priorities.
• Acts as a relationship manager on assigned projects / programs to ensure alignment with overall enterprise and group goals.
• Develops solutions and makes recomm