Senior Strategic Accounts Manager

Welcome to Campspot! Whether you are an avid camper, the occasional glamper, an expert RV-er, or new to the outdoors entirely, we're interested in working with you. Our team values diverse perspectives as we seek to create an easy-to-navigate and meaningful camping experience for everyone.

We hope you will consider joining our team! ALL human beings are welcome, and we are committed to helping you thrive here. We believe our team, as well as the outdoors, is for everyone. 

We're looking for a motivated and dedicated Strategic Accounts Manager to join our team. If you are passionate about account management and thrive in a customer-centric environment, we want you to be part of our journey. As a Strategic Accounts Manager at Campspot, you will play a pivotal role in nurturing and growing our most important customer relationships. You will be responsible for understanding our customers' unique needs, ensuring their satisfaction, and driving revenue growth. Your strategic thinking and relationship-building skills will be instrumental in helping Campspot achieve its goals.

Key Responsibilities:

Strategic Account Leadership

• Act as the primary relationship owner for a portfolio of high-impact strategic accounts.
• Develop and execute long-term strategic account plans that align client needs with Campspot’s business goals.
• Build and maintain influential, consultative relationships with executive stakeholders and decision-makers.
• Serve as a thought leader and advisor, proactively identifying growth opportunities and business risks.

Client Success & Retention

• Ensure high levels of customer satisfaction through consistent communication, problem-solving, and collaboration.
• Conduct comprehensive quarterly and annual business reviews, aligning strategic objectives and KPIs.
• Advocate internally for customer needs across product, support, engineering, and leadership teams.

Revenue Growth & Expansion

• Identify and pursue upsell and cross-sell opportunities tailored to client objectives.
• Lead negotiation of renewals, pricing adjustments, and contractual expansions to meet revenue and retention goals.
• Strategically guide customers through the adoption of new features, tools, and services.
• Demonstrate strong understanding of revenue management principles and pricing optimization strategies to advise clients and align solutions with performance goals.

Insights & Strategic Planning

• Provide actionable market insights, customer feedback, and strategic recommendations to both internal teams and clients.
• Collaborate with partners to build joint business plans, aligning Campspot capabilities with customer roadmaps.
• Contribute to internal process improvement and strategy development through data-driven insights.

Travel & Brand Representation

• Travel to meet in person with key clients to deepen relationships, address complex business needs, and conduct onsite reviews (estimated 20–30%).
• Represent Campspot at trade shows, industry events, and high-stakes customer engagements as a brand ambassador.

Data Analysis & Reporting

• Analyze account performance, usage metrics, and industry trends to inform decision-making.
• Prepare and deliver executive-level reporting on account health, growth, and risk indicators.
• Leverage tools such as Salesforce and analytics platforms to forecast and manage pipeline activity.
• Demonstrate familiarity with both cash and accrual basis accounting to better interpret client financial performance and support strategic decisions.

Complex Onboarding & Support

• Oversee onboarding and implementation for high-complexity clients, including park setup and data migration.
• Deliver tailored training and onboarding plans, ensuring a smooth transition to platform adoption.

Ideal Candidate Profile: