Supervisor Inflight Training Administration

Company

Alaska Airlines

The Team

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you. 

Role Summary

This role oversees Inflight Training administrative operations by developing and managing structured administrative processes, training policies, and system improvements across all training locations. As a people leader, the Supervisor Inflight Training leads and establishes priorities for the team to enhance training delivery, compliance, and instructor performance.

Key Duties

• Develop and implement structured administrative workflows, documentation standards, and reporting systems to support training operations.
• Analyze training data and performance metrics to drive improvements, optimize scheduling, and inform strategic decision-making.
• Plan, coordinate, and execute training projects to enhance training records, scheduling, Instructor scheduling, consistency, and operational efficiency.
• Forecast instructor, resource, and facility needs based on flight attendant training requirements/volume.
• Responsible for the issuance and accuracy of instructor monthly bid, in accordance of the Collective Bargaining Agreement (CBA).
• Provide leadership support for daily training administration operations, ensuring alignment with Federal Aviation Regulations (FARs), CBA, and company policies.
• Oversee and develop the training record process to ensure training records are accurate and meet regulatory requirements.
• Conduct internal training record audit to ensure compliance as per the Flight Attendant Training Manual.
• Develop, update, and maintain Standard Operating Procedures (SOPs) for Inflight training administration to ensure consistency and compliance.
• Manage and maintain internal Inflight Training platforms, including the Instructor Hub and Leadership site, to ensure accessibility and up-to-date resources.
• Manage the scheduling of Check Flight Attendant (CFA) process.
• Supervise training scheduling specialists to ensure all training scheduling needs are met as per FARs and CBA.
• Supervise training scheduling specialists, streamline processes, and support implementing future training initiatives.
• Review and approve daily Company Business requests to ensure alignment with operational needs.
• Provide support for daily training operations as needed to maintain efficiency and effectiveness.
• Perform other duties as assigned to support the success of the Inflight Training department.
• Support the operations by assuming the Supervisor Inflight position when the training needs are low or assigned by Inflight management. The Supervisor Inflight oversees the daily operation of Inflight Bases, ensuring performance objectives are met including safety, reliability, and customer satisfaction.

Job-Specific Experience, Education & Skills

Required

• A minimum of 3 years of airline experience leading people or projects.
• Bachelor’s degree, or an additional two years of relevant training/experience in lieu of this degree.
• Must successfully complete Flight Attendant Initial Training (if not already qualified as an AS Flight Attendant) and maintain certification as a Flight Attendant.
• Strong interpersonal skills facilitating effective verbal and written communication at all levels in the organization.
• Ability to communicate in an engaging and motivating manner to audiences of up to 100 people.
• Ability to lead complex program efforts to completion while managing multiple objectives and tasks simultaneously.
• Demonstrated track record of effectively leading/working with cross-functional teams, driving meaningful changes, and developing and mentoring others.
• Proficiency with Microsoft Office applications.
• Ability and willingness to travel 50-75% of the time.
• Ability and willingness to work a flexible schedule based on business needs.
• High school diploma or equivalent is required.
• Minimum age of 21.
• Must be authorized to work in the U.S.

Preferred

• Been part of a training program development or delivery experience.
• History as a Flight Attendant.
• Experience with eLearning software and mobile learning deployment practices.

Airport SIDA Badge Requirements