Patient Access Associate - Full Time

Highly motivated individual where skills, experience, and dedication can effectively be utilized to meet the goals of Williamson Medical Center, patients and the community we serve. Possesses a strong positive customer service work ethic and ability to work closely with the public, community, family members, co-workers and management team in a positive cohesive professional manner. Required to demonstrate teamwork, good customer service skills and accuracy in all areas of Patient Access. Obtains accurate demographic and financial data for medical documentation, billing and collections. Creates and presents patient estimates and financially resolves patient balances.

Position Requirements

• High school diploma or equivalent.
• Three years clerical experience in a professional customer service oriented office environment preferred.
• Meditech, Fax, Copier, time and attendance system, patient access software, cash management/posting, FormsFast, Education system, Label and armband printers, hand-held communication equipment, email.
• Office in all areas pertinent to position
• Able to communicate in English verbally and legibly.
• Efficient verbal and written communication
• Prolonged sitting, standing, bending, walking
• Consistent keyboard and terminal usage
• The ability to work well under pressure, to function dependently and independently.
• Ability to push wheelchairs up to 250 lbs with assistance

Key Results

• Consistently corrects registrations during assigned shift using AccuReg solution and maintains an average initial accuracy rate of 95% for a 12 month period.
• Selects correct patient from Master Patient index to insure patient identification safety and places correct armband on all patients.
• Consistently reviews and obtains patient signatures on all required registration forms. Scans documents into the system.
• Consistently interviews patients to obtain and enter accurate demographics and insurance information in a timely manner. Meets national productivity guidelines of 30 registrations per shift.
• Consistently uses insurance verification solution, reads verification response for insurance coverage, assigns correct insurance plan and posts back notes in the Meditech system. Performs medical necessity verification as required by CMS and accurately completes the Medicare secondary payer form.
• Recognizes the need for change in daily routine; willingly alters lunch/break schedule to accommodate patients waiting to register. Completes assignments before leaving and is willing to stay over when workload dictates.
• Reports concerns requiring attention to supervisor or director. Is a problems solver that brings possible solutions with the concerns or problems.
• Calls physician offices for missing or incorrect orders.
• Seeks and performs other related duties assigned by Manager or Director.
• Consistently performs pre-registration of future patients.
• Consistently follows point of service collection policies and procedures. Follows cash management guidelines at all times.
• Demonstrates the use of Outlook mail for registration communication and feedback. Participates in departmental meetings/huddles/etc. and recommends improvement opportunities.