Patient Access Lead

Title: Patient Access Lead

Employee Classification: Patient Access Lead

Campus: University of North Texas - Health Science Center

Division: HSC-Health Systems

SubDivision-Department: HSC-Health Systems & Clinical Aff

Department: HSC-UNT Health Geriatrics-345500

Job Location: Fort Worth

Salary: Commensurate with experience

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview

Department Summary

UNT Health is the academic clinical practice for the Health Science Center. Focused on improving health outcomes to build a healthier community. UNT Health primary and multispecialty care clinics are located on the UNT Health campus in Fort Worth. Our care teams extend to local hospitals, surgery centers, long-term and continuing care centers, and mobile and in-home care. UNT Health’s interprofessional teams work collaboratively to achieve an optimized treatment plan tailored to the individual patient. Physicians, nurse practitioners, physician assistants, physical therapists, pharmacists, social workers, psychologists, specialized technicians, and nurses work together while intentionally integrating health care students, residents, and fellows to deliver care to our community.

Position Overview

The Patient Access Lead supports the Clinical Operations Manager in ensuring efficient and consistent daily clinic operations. Responsibilities include supporting GUIDE program operations by coordinating required patient and caregiver appointments, assisting with program-related inquiries, and helping ensure timely completion of program requirements. The Patient Access Lead also supports staff training and development and serves as a point of contact for patients, caregivers, staff, and leadership, providing guidance, resolving issues, and facilitating effective communication to support a positive patient experience and efficient clinic operations.

Minimum Qualifications

High school diploma or GED and five (5) year of related experience; or any equivalent combination of education and experience.

Knowledge, Skills and Abilities

• Knowledge of medical office operations, patient registration, scheduling, billing, and customer service practices.
• Ability to train and support new and existing front desk staff.
• Skill in addressing patient concerns regarding billing accuracy and customer service issues while maintaining professionalism and confidentiality.
• Ability to evaluate documentation and actions taken to ensure accuracy, appropriateness, and effectiveness. Ability to provide coaching, feedback, and training to Patient Access Representatives to promote staff development and performance improvement.
• Knowledge of cash handling and reconciliation procedures, including reviewing and validating end-of-day batches for accuracy.
• Strong organizational, problem-solving, and time-management skills with the ability to prioritize multiple responsibilities.
• Ability to assist with staffing c