Financial Capability Worker (Intake Operator)
The Salvation Army AustraliaAbout the role
ABOUT US
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Financial Capability Worker (Intake Operator)
Tea Tree Gully Corps, Modbury SA
Permanent Full-time
Hybrid flexible working arrangements with one day work from home
SCHADS Level 3
Why this role matters
Every day, people reach out in moments of financial stress, uncertainty or crisis. They are often overwhelmed and looking for someone who will listen with patience, offer clarity and help them take the first step toward stability. As a Financial Capability Worker (Intake Operator), you become that steady and reassuring presence. You guide individuals and families through immediate challenges, connect them with the right support and help them feel hopeful about the future. This role makes a genuine difference from the very first conversation and creates a pathway for people to rebuild confidence, capability and long-term financial wellbeing.
About the role
This role sits at the heart of our intake service, supporting people who are experiencing financial hardship. You will respond to inbound calls to the National Debt Helpline, provide accurate information and support, complete triage and assessment and connect callers to appropriate services if required. You will also conduct individual appointments for a range of support programs. You will also contribute to community engagement activities and keep service information on the Affordable SA website current and accessible.
This permanent full-time position sits within the Community Engagement team, reporting to the Moneycare SA/NT Team Leader. Pay is in accordance with a SCHADS Level 3.
How you will make an impact
Answer inbound calls to the National Debt Helpline and provide responsive and supportive information and triage for people experiencing financial hardship
Book appointments for financial counsellors and capability workers and ensure they are provided with relevant information.
Conduct individual appointments for a range of support programs, funding schemes and service-related applications
Attend or deliver community education sessions identified as beneficial to intake services
Maintain accurate and current information on the Affordable SA website
Meet all data collection requirements including SAMIS
Stay informed about community needs
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