Director of Automation Services

Director of Automation Services

 

Let’s be unstoppable together!

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives.  We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work.  Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana.
Learn more at www.circana.com.

 

Role Overview

 

We are seeking a Director of Automation Services to design and implement a comprehensive approach to AI-enabled service catalog automation and lead a team focused on automation delivery. This role will be responsible for defining service offerings, building scalable automation processes, and ensuring seamless execution of deliverables for clients. The ideal candidate will combine strategic vision with hands-on leadership to create an automation framework that enhances efficiency and client satisfaction.

 

Job Responsibilities

• Service Catalog Automation
• Document full service catalogs across client base
• Design and maintain AI-enabled service catalog automation
• Define standards, workflows, and documentation for each service offering.
• Team Leadership & Management
• Build and lead a high-performing team of 5–8 professionals focused on automation development and delivery.
• Provide mentorship, set performance goals, and foster a culture of innovation and accountability.
• Automation Process Design & Execution
• Develop and implement automated processes to deliver services outlined in the catalog.
• Oversee end-to-end automation lifecycle, including planning, development, testing, and deployment
• Ensure scalability, reliability, and compliance in all automation solutions.
• Reporting & Continuous Improvement
• Capture and analyze reports to measure impact and identify gaps and opportunities for improvement.
• Collaborate with stakeholders to understand business needs and translate them into automation solutions.
• Drive continuous optimization of automation processes to enhance efficiency and client experience.
• Build out “best in class” suite for new clients

 

Requirements

• Experience
• 8–10 years of experience in process automation, service delivery, or operations management.
• Proven results in leading high-potential teams and driving team building and transformation initiatives.
• Education
• Bachelor’s degree in Business, Information Technology, or related field (Master’s preferred).
• Skills
• Strong understanding of automation frameworks, workflow design, and process optimization.
• Familiarity with AI concepts and their application in service delivery (not necessarily deep technical AI skills).
• Excellent project management skills with ability to manage multiple priorities.
• Exceptional communication and stakeholder management abilities.
• Preferred
• Experience with automation tools (e.g., RPA platforms, workflow orchestration tools).
• Background in service catalog development or IT service management.

 

Circana Behaviors

Beyond technical skills, experience, and role-specific attributes, these shared behaviors are fundamental to our culture and success. We seek individuals who consistently demonstrate and champion these behaviors in their daily work:

• Stay Curious: Being hungry to learn and grow, always asking the big questions.
• Seek Clarity: Embracing complexity to create clarity and inspire action.
• Own the Outcome: Being accountable for decisions and taking ownership of our choices.
• Center on the Client: Relentlessl