Guest Services Associate

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Meow Wolf opens portals of possibility. Come as you are! 

We are individuals who inspire creativity in people's lives through art and exploration, so that our combined imaginations can transform the world we live in. We create immersive and interactive experiences that transport audiences into fantastic realms of story and exploration.  Our Vision is to be the world’s leading creative company, reimagining the paradigm of art and storytelling, to make a positive difference in the world.  

We share a strong commitment to Belonging through our values of: 

• Collaborative Creativity: We believe the act of creating together amplifies possibilities.

• Provocative Playfulness:  We celebrate the unexpected because it is the doorway to discovery.

• Outsiders Welcome: We are all outsiders at heart, and we create space for everyone to feel like they belong.

• Authentic Compassion: We are “kind punks” - supportive to each other and standing up for what we believe in.

• Audacious Courage: We have the courage to radically reinvent ourselves to push the boundaries of art.

If this all sounds like YOU, read on….

Job Description:

Often serving as the first point of contact, the Guest Services Associate is responsible for welcoming our guests to our mind-bending art experience and providing engaged interactions throughout their visit. They actively encourage all guests to immerse themselves in Meow Wolf's explorable interactive storylines, while fulfilling other key operational duties and tasks to ensure each guest receives a beyond-exceptional experience while visiting our exhibitions. The Guest Services Associate champions weirdness, radical inclusion, and the power of creativity to change the world.
 

How you’ll do it…

• Greet guests and provide information about ticketing, upcoming events, Meow Wolf history and more;

• Monitor crowds and assist with crowd control to ensure the safety of guests and staff, including reviewing guest code of conduct and experience expectations before entry;

• Process ticketing and merchandise transactions;

• Monitor objects and props within the exhibition to ensure proper placement and functionality;

• Provide guests with information about the interactive experience, narrative, and contributing artists;

• Create and maintain a pleasant environment for guests by collaborating with other team members to keep the exhibition clean and organized at all times;

• Respond to injuries and emergencies appropriately, including reporting incidents to the manager on duty;

• Communicate with others to exchange information;

• Embody Meow Wolf customer service expectations to enhance guest’s experience;

• Learn and operate ticketing and point of sale systems;

• Follow and enforce safety rules;

• Maintain composure in stressful situations;

• Fulfill other duties as required or directed by management.
   

To be successful in this role… 

• Must be 18 years of age or older at time of hire;

• Prior work experience in high-volume, guest-facing spaces such as retail, museums,  theme parks, recreation facilities, escape rooms;

• Strong service skills and welcoming demeanor;

• Adaptable to changes in a fast-paced work environment;

• Ability to work a flexible schedule including weekdays, weekends, evenings, and holidays;

• Prior experience with point-of-sale systems;

• Bilingual preferred, especially but not limited to English and Spanish

Work environment & physical demands…
This position works in indoor settings with exposure to noisy environments, dim lighting, strong visual effects including strobing lights, special effects,