Guest Relations Manager I

Recruiting Opportunity Closes:  04.30.2026

Hourly Wage:  $20.36

Hours Per Week:  29

Status:  Non-Exempt / Part Time

Number of Positions:  1

Department:  Guest Services

Position Title:  Guest Relations Manager I

 

The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church.  Its message is based on the Bible.  Its ministry is motivated by the love of God.  Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Application Instructions:

Complete the online job application, upload a resume.

To apply online go to:    Guest Relations Manager 1 , or https://tinyurl.com/ysn3fyy2

To apply in person go to 1865 Bill Frey Dr., Salem, OR 97305.  Bring a resume and complete the job application provided to you. Incomplete applications will not be accepted.

Questions, contact Austin Alters at austin.alters@usw.salvationarmy.org or call 503-798-4789. Mr. Alters is the sole point of contact for questions regarding this position.

Recruiting Accommodation Statement:

To obtain assistance with accommodations related to the American’s with Disabilities Act (ADA) concerning your application process, please contact 1-888-887-6528 or email thq.reporting.line@usw.salvationarmy.org, attention Eric Hansen or Sheila Jordan.

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Scope of Position:

The Guest Relations Manager position represents Kroc Management as the Manager on Duty and responds to various issues and incidents including emergencies and customer concerns.  This position supervises cash handling and ensures the safe and secure day-to-day operations of the Kroc Center by enforcing established standards and procedures. Responsibilities include resolving customer billing issues, responding to customer services concerns, and promoting the enforcement of rules and guidelines.  The Guest Relations Manager I is responsible for selling and/or verifying membership through the Point of Sale (POS) system, provide information and answering questions about available programs. This position assumes a leadership role for the Welcome Desk and assists the Membership Coordinator as directed.  This position is part of Guest Services and the Welcome Desk Team.

Knowledge, Skills, and Abilities Required:

• Professional: The ability to work in a distinctively Christian environment. The ability to interact with co-workers and the public in a positive, professional manner in conformity with The Salvation Army Mission Statement. The ability to work with people of diverse backgrounds and circumstances. Demonstrate the ability to relate positively and energetically with staff, clients, members and customers. Must have the ability to maintain a non-judgmental attitude in working with customers, clients, members, and staff. The individual must possess the self-discipline necessary to perform repetitive tasks without lowering the quality of work and be able to work with limited supervision, and in a team setting with other professionals. Finally, they must exercise good judgment and be comfortable taking initiative with projects.  They must be able to remain poised with the public/coworkers in a busy and demanding work environment.

• Skills & Abilities: The individual in this position must have effective verbal and written communications, the ability to multitask, the ability to delegate, and the ability to motivate and create a sense of teamwork amongst staff. The individual must be a skilled problem solver and be able to develop positive relationships with coworkers and the public. They must exhibit management and leadership abilities. They must have the ability to anticipate future trends and position the Kroc Center in the market so that it stays in tune with those trends.  This position must also have a good understanding of sales, as their responsibilities will supervise operations and procedures that account relate to revenue generation for the Kroc Center.

Essential Duties and Responsibilities: