Manager, Technical Writing

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

This job leads functional projects to enhance documentation processes and identifies issues while recommending best practices. They collaborate with stakeholders to analyze business trends affecting documentation and ensure adherence to standards across the team. Additionally, they mentor team members to develop their technical writing skills and contribute to business or process improvements.

Job Description:

Essential Responsibilities:

• Be a thought leader in technical writing, bringing industry best practices and innovations
• Analyze customer feedback and data to improve documentation experiences
• Utilize content management systems and other tools for efficient document creation
• Learn and understand complex technical products quickly to produce accurate documentation
• Review and refine technical documents to ensure clarity and accuracy prior to publication

Minimum Qualifications:

• Minimum of 8 years of relevant work experience and a Bachelor's degree or equivalent experience.3+ years of experience managing technical writing teams (6+ writers).

Preferred Qualification:

• Impeccable Organizational Skills: Demonstrated ability to estimate, plan, and deliver documentation projects on time.
• Bias for Action: Proven ability to create and implement scalable processes and drive initiatives forward.
• Technical Acumen: Familiarity with programming languages, APIs, SDKs, and web-app concepts.
• Portfolio: Ability to showcase a portfolio of technical content created in previous roles.
• Attention to Detail: Commitment to delivering accurate and engaging content.
• Strategic Thinking: Ability to synthesize a strong vision for documentation-as-a-product while balancing resources and risks.
• Operational Strength: Proven ability to operationalize strategies, execute pragmatic plans, and deliver high-quality documentation experiences.
• Analytical Depth: Data-driven approach to identifying customer pain points and improving documentation quality.
• Stakeholder Management: Strong cross-functional skills with the ability to manage diverse stakeholder expectations and build lasting relationships.
• Communication Skills: Excellent written and verbal communication skills.
• Education: Bachelor’s degree in Technical Communication, Computer Science, or a related field.

Subsidiary:

PayPal

Travel Percent:

0