Assistant Manager Rides ( Technical Services

Company Description

Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career!

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

Job Description

• Coordinates and assigns technicians to set up, install, repair, and maintain all equipment and venue technical processes.  
• Ensures ride and attraction readiness to open on time.
• Ensures equipment is maintained in accordance with USH Policies, practices and standards. 
• Conducts regularly scheduled shift meetings with the Technicians:
  • Direct and confirm work assignments & emphasis to address issues.
  • Review and communicate safety requirements and practices.  Ensure training assignments are completed.
  • Share relevant business, guest, and employee news.
  • Recognize positive behaviors.
  • Give timely and constructive feedback to improve performance.
• Provides technical guidance and mentoring as required to Technicians within the day-to-day maintenance activities in the field.  Builds strong team cohesion and motivation within the Technical Services Team.
• Confirms maintenance activities are executed professionally.
• Responds to major ride issues immediately.  Escalate communications to the appropriate leaders when there is a significant safety issue, delay, failure, or incident.  Determine root cause of issues.  Develop and manage timely solutions.  Communicates significant expenses and risk.
• Ensures the proper completion of documentation, including Work Orders, Payroll Approvals, Compliance, EHS Action Findings, Injury and Illness Reports, Equipment Readiness Reports, LOTO Verification, Housekeeping Inspections, etc.
• Oversees technical interaction with Non-ride Personnel, Vendors, Sub-contractors, Engineers, and other relevant 3rd person parties involved with Show and Ride systems.  Insures a clear line of communication regarding any maintenance activities.
• Advises, coordinates, and is accountable to the Senior Manager, Rides, Director of Rides & Transportation and Director of Engineering regarding the status and engineering quality of ride and attraction systems including areas of risk or potential future risks.
• Confirms appropriate labor levels with Managers and Sr. Managers.  Addresses unplanned overtime & meal penalties.                                                               
• Ensures that collective bargaining agreements are upheld by partnering with HR and Labor Relations to maintain positive union relationships.
• Plans and implements action plans for the department’s future success including training programs, workforce planning, and rewards and recognition program. 
• Ensures employees understand and follow all company policies and procedures.  Observes employee conduct and communicates to the Managers/Sr. Managers both positive and negative behaviors.
• Model a positive work approach with our employees, partners, and clients. 

This position is required to be performed full-time from an NBCUniversal-designated worksite. This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks.