Sr Business Director - ChemCare

The Senior Business Director – ChemCare / OSS holds full P&L ownership for a $300M revenue, $45M EBITDA integrated services business, driving profitable growth, operational excellence, and strategic alignment across ChemCare and OSS. 

WHAT YOU'LL DO:

Business Leadership 

• Oversight of a cross-functional organization (~90 employees) across commercial, operations, and support functions (25%) 

• Own and deliver Annual Operating Plan (AOP) across revenue, Gross Margin, and EBITDA (30%) 

• Drive pipeline-led growth (new business, cross-sell, churn recovery) (10%) 

• Lead performance cadence: MORs, pipeline reviews, KPI dashboards (10%) 

• Optimize portfolio toward targeted high-value verticals (10%) 

• Drive pricing strategy and value capture in partnership with Finance and Commercial (10%) 

• Excellence Lead a strong safety and compliance culture, ensuring adherence to EH&S, environmental regulations, and risk mitigation standards across the business (5%) 

Relationship Management 

• Serve as executive sponsor for enterprise customers 

• Build strong cross-functional partnerships across CD, Ops, and Supply Chain 

• Lead joint account planning and cross-sell execution 

• Manage vendor and disposal network relationships 

• Represent business in executive, customer forums, and industry forums 

Strategic Vision  

• Define and execute multi-year ChemCare / OSS strategy 

• Embed services into broader Univar commercial engine 

• Drive segmentation, targeting and growth initiatives 

•  Lead business transformation initiatives, including process standardization, technology enablement, and operating model optimization 

• Drive adoption of digital tools (automation, analytics, system integration) to improve efficiency and customer experience 

• Identify strategic investments for growth and scalability 

• Position integrated lifecycle service offering as competitive differentiator 

People Leadership 

•  Lead a cross-functional team spanning commercial, operations, and support functions 

• Establish culture of accountability and continuous improvement 

• Align organization structure to support growth 

• Drive talent development and succession planning 

• Lead organizational change and transformation initiatives 

Key Success Metrics 

• Revenue and Gross Margin growth 

• Pipeline health and conversion 

• Customer retention and churn reduction 

• Cross-sell penetration 

• EBITDA performance vs AOP 

• Operational efficiency improvement 

WHAT YOU'LL NEED: 

• Bachelor’s degree or equivalent experience. 

• 10+ years leadership experience in industrial services or chemical distribution 

• Proven P&L leadership experience 

• Strong commercial acumen and growth leadership 

• Experience in regulated environments (EH&