Shipping & Logistics Analyst Manager

Reporting to: Sr Manager, Logistics & Transportation

The Role:

Lumens is seeking a Shipping & Logistics Analyst / Manager to lead our end-to-end transportation and reverse logistics functions while delivering critical insights that drive cost efficiencies, improve performance, and support rapid growth. This is a hybrid role—50% focused on data analysis and reporting, and 50% on operations leadership and team management. You’ll be responsible for building the processes, systems, and reporting tools needed to optimize shipping cost, elevate customer satisfaction, and support our owned warehouse and 3PL partners. You will lead a small logistics team and collaborate cross-functionally with merchandising, finance, warehouse operations, and customer service.

Key Responsibilities:

Transportation & Freight Analysis

• Develop and distribute weekly, monthly, and quarterly transportation performance reports.
• Analyze parcel, LTL, and white-glove freight invoices and accessorial charges; identify and execute cost recovery opportunities.
• Conduct post-shipment profitability analysis at the vendor and SKU level.
• Collaborate with the Merchandising and Finance teams to set and monitor shipping cost targets as a % of sales.
• Support carrier contract negotiations through benchmarking, scenario modeling, and historical rate analysis.
• Work with third-party audit partners to ensure accurate reimbursement and contract compliance.
• Stay current on changes in surcharges, DIM rules, large package fees, and industry best practices.

Logistics Operations & Team Leadership (50%)

• Lead, mentor, and develop a small team of logistics specialists and coordinators.
• Manage shipping processes for owned warehouse and 3PL partners on both coasts, ensuring service levels and inventory accuracy.
• Oversee reverse logistics workflows, including customer returns processing, open box inventory, and RTV management.
• Optimize inbound/outbound warehouse performance, including days to ship, receiving accuracy, and carrier handoffs (LTL, small parcel, ocean).
• Coordinate Canadian import/export documentation and maintain procedures for NRI shipments.
• Ensure timely filing of OS&D (Overages, Shortages, Damages) claims with all carriers.
• Drive continuous improvement and automation within logistics workflows.

What We’re Looking For:

Qualifications

• Bachelor’s degree in Supply Chain, Logistics, Business, Finance, or a related field.
• 4+ years in logistics, shipping, or transportation roles, including 2+ years in team leadership or management.
• Strong analytical skills and experience working with large datasets in Excel, SQL, Tableau, or similar platforms.
• Proven ability to extract, manipulate, and interpret data from ERP and shipping systems (e.g., NetSuite, ShipStation).
• Demonstrated success in negotiating with carriers and identifying cost-saving opportunities.
• Deep understanding of parcel & freight rate structures, surcharges, and shipping cost drivers.
• Familiarity with owned inventory and drop-ship fulfillment models.

Traits for Success at Lumens

• Self-driven and proactive: You seek out problems before they surface.
• Curious and analytical: You ask the right questions, dive into data, and don’t stop at the first answer.
• Comfortable with ambiguity: You thrive in fast-changing environments and identify work that needs to be done even when no one else sees it.
• Collaborative: You work cross-functionally and communicate clearly with teams across operations, finance, and merchandising.
• Detail-oriented with a bias for action: You balance precision with execution speed.

About Lumens:

As North America’s premier destination for design aficionados, architects, interior designers, and contract professionals, Lumens offers a discerning edit of modern lighting, furniture, and décor. Sourcing more than 400 of the most exceptional international design brands, our curated product assortment features iconic European collections as well as niche artisan creations. Our team includes certified interior designers and ALA-certifi