Internal Communications Assistant

Overview

Under the general supervision of the Senior Internal Communications Manager, with a dotted line to the Director of Public Relations, the Internal Communications Assistant supports various channels for employee communications. This role provides tactical support for the Internal Communications team including research, writing, design and digital signage and email management. Performs other related duties as assigned or directed to meet the goals and objectives of the department.The ideal candidate should have strong organizational aptitude, impeccable writing skills and a willingness to learn and grow in the department. This role is perfect for someone detail-oriented, who takes the initiative and exhibits a high level of work ethic, is proactive and thrives in a collaborative, fast-paced environment. Our ideal candidate is a team player with excellent problem-solving, critical thinking and communication skills. 

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.Produce creative, engaging content for internal digital monitor channel that aligns with and compliments other employee channels, including email and intranet.Serve as primary contact and resource for digital signage liaisons at campuses and offices.Leads training for digital signage liaisons, including content creation and use of digital platform.Contribute to and maintain digital signage content on Employee Comms content budget.In collaboration with Internal Communications Coordinator, produce weekly employee e-newsletter, including story, headline writing, art selection, layout/design and distribution through internal communications software.In collaboration with Internal Communications Coordinator, maintain and update intranet, including content layout, posting of new forms and documents, creating of new pages.Helps with administrative tasks as needed (distribution of Great Place to Work or other award materials, for example).Updates or helps create on-going metrics of communications channels, including KPI reports and other tools to measure effectiveness and drive strategies.Assists with employee communications needs around major employee events and retention campaigns including the annual employee conference, Gold Kite Awards, The YV Way monthly awards, etc.Assist as needed in management of photography archives or search of archives for internal purposes.Performs additional duties at the request of the Senior Internal Communications Manager or Director of Public RelationsProficient writer with the ability, as needed, to write copy for email, website, flyers and other internal channels; assists with editing and proofreading upon request; familiar with AP Style.Ability to interview employees and write stories for various internal and external uses.Assist in photography or production needs for internal communications needs.Assist in coordination of special campaigns focused on wellness, benefits, finance, HR, IT, etc. to include writing of articles, gathering of photography/graphics, etc.Ability to work collaboratively across various teams and departments to ensure integration and sharing of information.Takes direction well but is also able to work independently and proactively.

Qualifications

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and/or EXPERIENCE Bachelor's degree in journalism/strategic communications or relevant field. One to two years of experience in communications, digital/audio environment or support services, including human resources, benefits or information technology. Internship experience to be considered.LOCATIONThis position is located in Memphis, Tennessee, at Youth Villages headquarters. This is an office-based position with the opportunity for a hybrid work schedule after the first year of employment.LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before key stakeholders of organization. Strong writing, editing and proofreading skills necessary.REASONING ABILITY Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Strong critical thinking skills necessary. Strategic planning skills necessary.KEY SKILLS AND ABILITIES Ability to write news stories, feature articles and general copy. Strong writing, editing, and graphic design skills are often required. Experience with communication platforms