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Operations Manager - Customer Care
WorldLink USUnited Statesfull_timeVerifiedPosted 1 Mar 2025
About the role
TITLE: Operations Manager - Customer Care
POSITION TYPE: Full Time (W2)
LOCATION: Plano, TX
ABOUT WorldLink:
WorldLink is a rapidly growing information technology company at the forefront of the tech transformation. From custom software development to cloud hosting, from big data to cognitive computing, we help companies harness and leverage today’s most cutting-edge digital technologies to create value and grow.
Collaborative. Respectful. Work hard Play hard. A place to dream and do. These are just a few words that describe what life is like at WorldLink. We embrace a culture of experimentation and constantly strive for improvement and learning.
We take pride in our employees and their future with continued growth and career advancement. We put TEAM first. We are a competitive group that like to win. We're grounded by humility and driven by ambition. We're passionate, and we love tough problems and new challenges. You don't hear a lot of "I don't know how" or "I can't" at WorldLink. If you are passionate about what you do and having fun while doing it; tired of rigid and strict work environments and would like to work in a non-bureaucratic startup cultural environment, WorldLink may be the place for you.
For more information about our craft, visit https://worldlink-us.com .
WHO we’re looking for:
We are looking for an Operations Manager - Customer Care who will be responsible, under minimal supervision, for serving as the primary customer interface and service program manager. You will be fully accountable for tactical delivery and execution of Strategic Objectives for assigned customer account(s). You will act as Care’s key strategic interface with the carrier and sales account team.
You will be responsible for reporting and forecasting of business performance. You will also be responsible for daily customer satisfaction with post-sales support activities for product handling. An individual contributor that is fully proficient in applying established standards; knowledge based acquired from many years of experience in a particular area. Ability to work independently, and is considered a seasoned and experienced professional with adequate understanding of own job area. You will determine your approach to work, and be monitored/supervised based more on a milestone basis, and at key deliverable junctures.
Role and Responsibilities:
POSITION TYPE: Full Time (W2)
LOCATION: Plano, TX
ABOUT WorldLink:
WorldLink is a rapidly growing information technology company at the forefront of the tech transformation. From custom software development to cloud hosting, from big data to cognitive computing, we help companies harness and leverage today’s most cutting-edge digital technologies to create value and grow.
Collaborative. Respectful. Work hard Play hard. A place to dream and do. These are just a few words that describe what life is like at WorldLink. We embrace a culture of experimentation and constantly strive for improvement and learning.
We take pride in our employees and their future with continued growth and career advancement. We put TEAM first. We are a competitive group that like to win. We're grounded by humility and driven by ambition. We're passionate, and we love tough problems and new challenges. You don't hear a lot of "I don't know how" or "I can't" at WorldLink. If you are passionate about what you do and having fun while doing it; tired of rigid and strict work environments and would like to work in a non-bureaucratic startup cultural environment, WorldLink may be the place for you.
For more information about our craft, visit https://worldlink-us.com .
WHO we’re looking for:
We are looking for an Operations Manager - Customer Care who will be responsible, under minimal supervision, for serving as the primary customer interface and service program manager. You will be fully accountable for tactical delivery and execution of Strategic Objectives for assigned customer account(s). You will act as Care’s key strategic interface with the carrier and sales account team.
You will be responsible for reporting and forecasting of business performance. You will also be responsible for daily customer satisfaction with post-sales support activities for product handling. An individual contributor that is fully proficient in applying established standards; knowledge based acquired from many years of experience in a particular area. Ability to work independently, and is considered a seasoned and experienced professional with adequate understanding of own job area. You will determine your approach to work, and be monitored/supervised based more on a milestone basis, and at key deliverable junctures.
Role and Responsibilities:
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Assist in reporting results and forecasting anticipated areas of concern.
- Assist in negotiating Contractual Terms and Conditions with Trade Customers for Reverse Logistics, Seed Stock and Product Performance.
- Assist in negotiating the reduction of penalties associated with product and service performance.
- Improve key performance metrics between company and customers by dev
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