Manager, Drayage Operations

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

 

Location: USA - Atlanta, 3705 Wilson Rd 

Division: Road 
Job Posting Title: Manager, Drayage Operations 
Time Type: Full Time

 

SUMMARY

The DSV Manager, Drayage is a key role for the DSV Road Inc.  This Manager will manage and lead our drayage team. The ideal candidate will have a strong background in logistics, specifically in drayage operations, and will ensure efficient and effective movement of freight through our brokerage.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Lead, coach, and mentor a team of drayage representatives to achieve individual and team goals.
• Manage day-to-day operations of drayage freight brokerage, including with carriers, dispatching, and tracking shipments.
• Support strategic initiatives and projects related to drayage operations as needed
• Conduct regular performance evaluations, set clear expectations, and identify opportunities for development.
• Develop and maintain strong relationships with carriers to ensure reliable capacity and exceptional service levels.
• Negotiate rates and terms with carriers to optimize profitability and meet customer requirements.
• Identify and onboard new carriers to expand the company’s network and enhance service offerings.
• Stay informed about industry trends, regulations, and best practices to ensure compliance and drive continuous improvement.
• Manage and monitor freight movements to ensure on-time delivery and compliance with customer requirements.
• Collaborate with other departments to resolve issues and enhance operational efficiency.
• Implement best practices and process improvements to enhance operations and drive continuous improvement.
• Analyze KPIs to assess performance gaps and drive results.

 

                                                       

OTHER DUTIES

 

• Performs and completes other duties or projects as assigned.
• Leads by example; motivates and supports co-workers, integrates, and promotes the DSV strategy into daily actions and interactions.
• Manages customer service and internal DSV relationships.

 

SUPERVISORY DUTIES

• Oversees the branch’s Drayage team members.
• Reviews and approves weekly schedules and time off requests for Drayage Representatives.
• Delegates and distributes workloads and/or duties as appropriate.
• Assesses staffing needs, assist in conducting interviews and assists with hiring decisions in coordination with the Branch Manager.
• Maintains a positive work atmosphere and leads by example.
• Ensures compliance with company policies, rules, and regulations.

 

 

MINIMUM REQUIRED QUALIFICATIONS (SKILLS, KNOWLEDGE AND ABILITIES)        

 

Education and/or Experience

 

• High school diploma or GED.
• 3 years’ experience with transportation operations or related experience.
• 2 years’ freight brokerage experience, with a focus in drayage.
• Strong Understanding of Drayage operations, including transportation modes, regulations, and industry practices

 

Computer Skills

• PC literacy is necessary
• Basic computer skills including Microsoft office proficient

 

Language Skills

 

• English (reading, writing, verbal)

 

Mathematical Skills

• Advanced mathematical skills for project development.

Other Skills

 

• Excellent verbal and written communication skills to compose routine to moderately complex letters, and to edit and proof business correspondences and reports.
• Able to present information to all levels of the organization, with the ability to function within a group dynamic.
• Ability to balance multiple duties at once and possess a high attention to detail.
• Flexibility to adapt to changing priorities and business needs.

 

PREFERRED QUALIFICATIONS (SKILLS, KNOWLEDGE AND ABILITIES)

• 5 years’ of experience with an operations group