3PL Sort Center Senior Program Manager

Job Description

The 3PL (Sort) Center Senior Program Manager is an exciting opportunity within Nordstrom Supply Chain Operations and Transportation to support a growing network strategy, leading the new location in Keasbey, New Jersey This leader serves as the on-site Nordstrom representative and primary point of contact for a third party–operated facility, providing hands-on leadership to ensure accurate, reliable, on-time, and efficient movement of inventory across the site. In close partnership with the third-party provider, transportation teams, Nordstrom and Nordstrom Rack stores, and SC network partners, this role is accountable for strong daily execution, meeting established KPIs and service-level commitments, and driving analytically informed continuous improvement across operations, transportation, and inventory flow. The role plays a critical part in managing performance visibility and reporting, with a focus on service, OS&D, building health, and shrink, while fostering an environment of operational excellence that delivers efficiency, accuracy, and positive outcomes for customers and partners.

This is a highly visible role that requires a seasoned, collaborative leader who thrives in fast-paced environments and balances near-term execution with longer-term capability building. You own this role if you are a strategic problem solver with a passion for operational excellence, program management, strong understanding of supply chain and transportation fundamentals, and the ability to translate insight into action. Success comes through proactive ownership and outstanding partnership across the supply chain to support Nordstrom’s business objectives and deliver exceptional service. This role will be based on-site at 3PL in Keasbey, New Jersey.

A Day in the Life

Core Responsibilities

• Serve as the primary Nordstrom on‑site point of contact at the Sort Center, providing leadership with the 3PL partner to ensure performance against established metrics and SLAs, while maintaining strong relationships with store leadership to support seamless operations and communication.
• Define, track, and publish KPIs that measure the health of the 3PL operation, including Cost, Service, Capacity, Backlog, Inventory Accuracy, and Cycle Time, and provide regular performance updates to senior leadership.
• Lead Weekly, Monthly, and Quarterly Business Reviews (WBR, MBR, QBR), driving shared accountability to performance metrics across Nordstrom and the 3PL partner.
• Support daily inbound and outbound execution, proactively identifying and resolving issues that impact flow, service, inventory accuracy, or exceptions.
• Partner cross‑functionally with DC Operations, Transportation, Inventory, Stores, Finance, and external partners to establish strong operating rhythms, governance, and alignment across the enterprise.
• Drive continuous improvement by identifying opportunities to improve flow, utilization, service, and end‑to‑end processes.
• Play a key role in program management for the Sort Center initiative, ensuring deliverables are met on time, within scope, and within budget.
• Ensure the Sort Center successfully adopts new capabilities, requirements, and functionality as part of the broader Nordstrom Supply Chain Operations and Transportation network.
• Own site‑level financial outcomes, including monthly invoicing, supply cost management, and reconciliation in partnership with Finance.
• Build strong collaboration with Nordstrom on‑site leaders across the sort center network to drive consistency and parity in operational performance.

Operations

• Partner to drive the flow and execution of the day-to-day operations of the 3PL location, ensuring efficient processing of +2M cartons annually. 
• Support New Store Openings and staged pallet inventory visibility driving on-time execution of future delivery dates for stores
• Partner with SCO leadership to support daily sort center operations and ensure execution aligns to plan.
• Monitor inbound and outbound activity throughout the day, identifying risks, constraints, or disruptions and driving timely resolution.
• Serve as a key communication link between the Sort Center and upstream/downstream partners including DCs, FCs, and Stores.
• Support operational readiness across shifts by reinforcing schedules, priorities, and staffing considerations to align to SC Operations Best Practices.
• Identify trends, gaps, and improvement opportunities as the site continues to stabilize and grow.
• Identify and implement process improvements to enhance operational efficiencies, service, and safety measures. 

Transportation

• Coordinate end-to-end transportation execution across DCs, stores, vendors, and carriers to ensure smooth daily flow and service reliability.
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