Franchise/3PL Transportation Operations Manager

About the Role

The Franchise/3PL Operations Manager will be responsible for managing all aspects of Franchise/3PL distribution operations, collaborating closely with internal teams (e.g., Sourcing, Brands, Partner Support, Distribution Centers) and external partners (3PL Operators, ports, truckers). This role requires a strategic thinker with strong operational expertise, a keen eye for detail, and the ability to drive continuous improvement in a fast-paced environment.

What You'll Do

• Ensure effective use of WMS (Warehouse Management Systems) and troubleshoot issues with IT or systems teams.

• Enforce compliance with SOPs, OSHA standards, quality certifications (e.g., ISO, CTPAT), and customer-specific requirements.

• Manage audits, documentation, and reporting for safety, quality, and regulatory compliance.

• Oversee daily operations across one or more distribution centers, ensuring efficient receiving, picking, packing, and shipping processes.

• Ensure inventory accuracy, proper stock rotation (FIFO/FEFO), and minimize shrinkage.

• Monitor and optimize process cycle/takt times, turnaround times, and dock-to-stock KPIs.

• Analyze trends and operational data to identify opportunities for cost reduction and process improvement.

• Conduct root cause analyses on service failures or variances and implement corrective actions.

• Ensure adequate capacity and excellent service levels for internal and external customers.

Who You Are

• Education: Bachelor’s degree in supply chain management, Logistics, Business Administration, or a related field.
• Experience:
  • Minimum of 7-10 years of progressive experience in 3PL management, logistics, or supply chain operations
  • Proven experience managing 3PL distribution operations using data and KPIs.
  • Demonstrated experience in vendor management, contract negotiation, and performance management of 3PLs and carriers.
  • Experience with supply chain technology and logistics software (e.g., TMS, WMS, visibility platforms).
• Skills:
  • Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
  • Excellent communication, negotiation, and interpersonal skills.
  • Ability to lead and motivate a team, fostering a culture of accountability and continuous improvement.
  • Proficiency in Microsoft Office Suite, especially Excel for data analysis.
  • Understanding of international trade terms (Incoterms), customs regulations, and freight documentation.